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Delivery Manager – Operations (Coding)

India, Chennai · Job Posted December 14, 2025
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Job Description

We are hiring a Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders for HCC coding speciality. The ideal candidate will have at least 10 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.

Job Responsibility

  • Communicate with clients and manage service delivery according to client SLAs
  • Create and maintain process documentation and update it on a timely basis
  • Manage operations through end-to-end planning, process document review and root cause analysis
  • Assist with new team member training, and ensure consistent growth and development
  • Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met
  • Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics

Requirements

  • Excellent team management and communication skills
  • Minimum 10 years of work experience
  • Experience in HCC coding
  • Certified coder from AAPC or AHIMA

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