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Role Overview We are looking for an experienced Delivery Lead to define plan and manage delivery of a portfolio of system/technology related changes across Business Services. The role holder will be accountable for leading and managing overall delivery. This will involve working with internal and external stakeholders/operational teams across Business Services functions, wider and other change programmes, to ensure changes are delivered successfully to the agreed scope, cost, time and quality, in order to realise the targeted benefits. This is not a technical role, however the successful candidate will be comfortable working with technology-led change, defining target-state architectures and bridging between business and technical teams to define, translate and deliver technical requirements.
Job Responsibility:
Lead the end-to-end delivery of multiple projects/initiatives
Own and maintain a clear target state vision and roadmap
Build and maintain support from key stakeholders
Collect and define clear business and technical requirements
Develop appropriate solution designs and business cases with relevant experts
Own project plans, delivery milestones, risks, issues and dependencies
Produce clear and concise reporting for stakeholders and senior management
Coordinate and manage internal teams and external suppliers to deliver outcomes
Support business stakeholders through change, ensuring outcomes are practical and embedded
Ensure initiatives align with agreed business objectives and benefits
Manage delivery activity in line with governance and assurance processes
Requirements:
Proven experience planning and delivering projects / change initiatives, in a delivery or project lead role
Strong stakeholder management and communication skills (written and verbal)
Experience developing and delivering business cases / benefits
Experience working with and translating between business and technical teams
Good understanding of technology architecture and technology enabled changes, including areas such as automation, ERP, CRM and system integrations
Confident managing third party suppliers and delivery partners
Pragmatic organised and outcomes focused approach to delivery
Experience delivering change in a complex delivery environment with multiple parallel delivery projects/programmes to maintain alignment with
Nice to have:
Experience delivering continuous improvement or transformation initiatives
Exposure to large and complex organisational environments
Familiarity with structured delivery or project management frameworks