Delivery Lead- Care & Business Job at Vodafone (Giza)

Assistant Business Unit Lead - Home Care

Location

Singapore , Singapore

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Over 5 years’ experience in FMCG industry in building brands globally, driving digital marketing, Customer Development and Trade Marketing
You are a maverick, you don’t take no for an answer, you pioneer and are consumer obsessed
strong network with customers and senior stakeholders in the Unilever business
deeply collaborative and work and win with others
have attention to detail and have a passion for execution

Job Responsibility

Own the development of the Joint Business Plan (JBP) with each customer and be responsible for the delivery of sustainable and profitable growth across all retail touchpoints
Play an important role to gain strategic alignment both internally, with key stakeholders BU marketing, BG and Customer Operations/Supply Chain, and externally with the Customer to build the JBP
Own the volume and spend forecasts aligned to S&OP process at total business level, which includes the media and promotional budget end-to-end
Lead and manage National Key Account, ensuring that it is optimised based on the changing nature of the retail landscape to remain ahead of the curve as market leaders
Localise the Country Category Growth Strategy and deploy the commercial in-market Execution Plan that is aligned to overall BU strategy
Drive the dynamic resource allocation of core Unilever capabilities across channels and customers and deploy budgets accordingly
Own the local market execution of Unilever initiatives and work to integrate Channel/Customer key requirements upstream into the BU
Collaborate with BG/BU to understand and address Customer category needs and work to localise growth strategies and innovation/renovation roadmap plans
Responsible for defining and executing growth strategies for Unilever through the 5 Levers of NRM: Brand Portfolio Pricing, Pack Price Architecture, Active Mix Management, Promotion Management and Trade Spend Translation
Critical end to end business planning including the Sales & Operation Planning process

Fulltime

Manager, Government Business Care

The Manager, Government Business Care leads a frontline customer support group r...

Location

United States , Las Vegas

Salary:

72600.00 - 131000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
2-4 Years: Relevant customer service experience (Required)
1+ Years of experience leading teams in a customer service or contact center environment (Required)
1+ Years Of Demonstrated People Leadership Experience (Required)
Communication: Strong oral and written communication skills. Ability to communicate with all levels of leadership across internal sales and support teams as well as external customers. (Required)
Organization: Effective time management & organization skills. (Required)
Problem Solving: Advanced decision making & problem solving skills. Ability to handle unique and challenging scenarios for large accounts. (Required)
Change Leadership: Advanced change leadership skills. (Required)
Windows: Demonstrated competency in a Windows-based environment, keyboarding and internet skills. (Required)
T-Mobile Tools & System Knowledge: Maintain up to date knowledge and awareness of all current departmental policies and procedures. Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. (Required)

Job Responsibility

Own performance outcomes for assigned Government customers, including resolution, efficiency, quality, and customer satisfaction. Balance customer expectations, sales requests, and operational capacity through effective prioritization to ensure consistent delivery. Serve as the final escalation point for complex or sensitive customer and seller issues, applying sound judgment in high-impact situations. Use business and P&L concepts to inform decisions and manage trade-offs that protect long-term account health.
Directly manage frontline Experts and Lead (IC) roles with authority for hiring, performance management, corrective action, and terminations. Develop and execute talent plans that include onboarding, skill development, performance improvement, and succession planning. Coach and develop Lead ICs to enable frontline execution while maintaining clear boundaries around people leadership responsibilities.
Establish operating standards and prioritization frameworks for project-based, non-linear, and relationship-driven work. Ensure a consistent employee and customer experience across work types and shifts by reinforcing expectations and addressing execution gaps. Use recognition and engagement strategies to drive performance, accountability, and retention.
Partner closely with Sales, and other internal support teams serving the same customer base to ensure aligned execution and continuity of experience. Communicate priorities, expectations, and changes clearly and consistently to frontline teams. Represent Government support needs, risks, and insights in cross-functional discussions to remove barriers and protect customer outcomes.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Team Leader - Vodacom Business CARE Service Management

Leads the day-to-day service management activities for Vodacom Business CARE, en...

Location

Mozambique , Maputo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Accounting, Finance, Management, or a related field (or equivalent practical experience)
Fluent in English and Portuguese (spoken and written)
Experience in customer operations/service management, including process mapping, continuous improvement and quality control in a high-volume environment
Good working knowledge of corporate telecoms service fulfilment and assurance processes, including account changes, order handling and billing principles
Strong analytical skills to investigate account discrepancies, identify root causes and drive preventative actions, using data to prioritise
Service leadership: ability to plan work, manage competing priorities, and deliver against service levels with consistent quality control
Clear communication and stakeholder management (Sales, Finance, IT, Customer Care) to align on outcomes, manage expectations and resolve issues
People skills: coaching, constructive feedback, resilience under pressure,and a customer-first mindset aligned to Vodafone Spirit behaviours

Job Responsibility

Leads the day-to-day service management activities for Vodacom Business CARE, ensuring customer requests are handled accurately and on time
Coordinates the end-to-end processing of corporate customer account changes (including renewals, cancellations, migrations and value-added services)
Drives reconciliation of account discrepancies and works closely with sales, finance and customer support teams to improve customer outcomes, reduce revenue leakage and maintain accurate billing records
Plan and coordinate the team's daily work queue to ensure timely completion of customer account changes (renewals, cancellations, migrations and value-added services) in line with agreed service levels
Provide guidance and quality checks to ensure requests are processed accurately, customer communication is clear, and rework is reduced
Lead investigation and resolution of billing and account discrepancies, coordinating with Finance, Sales, IT and Customer Care to prevent repeat issues and reduce revenue leakage
Monitor performance against customer experience and operational metrics
identify trends, prioritise improvements and implement process changes to increase first-time-right delivery
Coach and support team members through day-to-day problem solving, knowledge sharing and continuous improvement, role-modelling Vodafone Spirit behaviours

Executive Director, Enterprise Strategy, Health Care Delivery

We're building a world of health around every individual — shaping a more connec...

Location

United States , Boston

Salary:

131500.00 - 303195.00 USD / Year

CVS Health

Expiration Date

June 30, 2026

Requirements

15+ years of related experience at a top management consulting firm, in-house strategy team at a large health care company, or a related growth / strategy focus in a health care setting
Proven track record of managing a portfolio of projects and initiatives simultaneously, and leading cross-functional teams, including external advisors, on strategy deep dive projects
Ability to lead a high-performing small team that provides consistent error-free analysis and recommendations to ELT and Board level stakeholders
Requires significant subject matter expertise in health care delivery
Bachelor's Degree Required

Job Responsibility

Support multi-year strategic planning
Be a key leader on internal consulting projects for HCD leadership
Identify and evaluate growth opportunities in care delivery and serve as a strategic advisor to the HCD business leadership team
Collaborate with other Enterprise Strategy leads to identify opportunities for alignment or synergies across strategic imperatives
Monitor emerging industry trends, competitor actions, and disruptive forces across HCD business areas to develop and deliver actionable strategic insights to HCD Leadership Team on an ongoing basis
Effectively facilitate large scale meetings and strategic workshops, including preparation and driving tangible outcomes
Develop communication with internal and external audiences, including ELT leaders and Board of Directors
Collaborate with other enterprise teams including Corporate Development, Ventures, Investor Relations, Finance, Legal, Government Affairs, Technology and Clinical
Support building and leading a high-performing strategy team and foster a culture of strategic thinking, data-driven decision-making, and innovation
Directly manage and serve as mentor for junior strategy team members

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
bonus, commission or short-term incentive program
equity award program

Fulltime

!

Chief of Staff, Care Delivery

The Chief of Staff, Care Delivery is a high-impact, highly visible role serving ...

Location

United States , New York

Salary:

187000.00 - 220000.00 USD / Year

Thyme Care

Expiration Date

Until further notice

Requirements

MBA, preferred
Clinical Background (RN, SW, NP, PT/OT), preferred
5-7 years of experience in roles requiring problem-solving, structured execution, and cross-functional influence
Background in healthcare operations, clinical program management, or a closely adjacent field — with direct exposure to how care delivery organizations operate
Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required
Strong operational acumen — comfortable with data, dashboards, and performance management
Experience partnering with clinical stakeholders (nursing, providers, social work) in a matrixed organization
Exceptional written and verbal communication
Strong analytical and structured thinking
High organizational intelligence

Job Responsibility

Serve as an extension of the Care Delivery lead — translating leadership priorities into structured workplans, clear owners, and measurable outcomes
Track and drive progress on the highest-priority initiatives across clinical operations
Identify where cross-functional efforts are stalling, misaligned, or under-resourced — and intervene to get them back on track
Contribute to the preparation for high-stakes external engagements including board meetings & partner business reviews
Serve as the primary connective tissue between the Care Delivery organization and its partners across Product, Engineering, Data Science, Marketing, and Business Development
Ensure cross-functional dependencies are surfaced early, decisions are documented, and workstreams are advancing with appropriate urgency
Lead or co-lead working groups on behalf of the care delivery lead where delegation is appropriate
Own the operating rhythm of the Care Delivery organization — including leadership team meetings, planning cycles, and executive communications
Monitor organizational performance against clinical, operational, and financial KPIs — synthesizing signals from across the care model into clear, actionable leadership views
Identify emerging risks to quality, capacity, or financial performance and develop structured recommendations for leadership response

What we offer

Equity
Benefits
Other opportunities at Thyme Care

Fulltime

Local Delivery Lead

Provides leadership, oversight and manages the activities of within-country oper...

Location

Canada , Mississauga

Salary:

121000.00 - 171000.00 CAD / Year

GSK

Expiration Date

Until further notice

Requirements

Bachelors degree or equivalent. Any general science degree e.g. life science, medicine, clinical research, pharmacy etc.
Broad experience in clinical development or equivalent experience in the pharmaceutical or health-related field. A minimum of 3 years of clinical research experience within GSK or externally.
Excellent matrix leadership skills, promoting motivation and empowerment of others in order to accomplish individual, team and organisational objectives.
Solid operational knowledge of clinical research with experience in all stages of study lifecycle (start-up, recruitment and close out) and understanding of R&D and drug/vaccine development process.
Effective at problem solving, negotiation and conflict resolution skills in a matrix environment
Stakeholder management skills required as the role includes interactions with external clinical site staff and senior stakeholders at a central or local level.
Strong written and verbal communications skills are required in English and local language of the countr(ies).
Strong planning and organizational skills, with the ability to work efficiently and effectively in a dynamic environment. Works in an environment that is constantly evolving with new processes and systems, internally and externally and adapts to these changes quickly and efficiently.
Demonstrates track record in quality decision-making and problem resolution. Able to set and manage priorities, resource and performance targets of local study deliverables. Recognizes potential risks and can implement effective mitigation strategies.
Recognizes and reacts to changes that impact a study and/or program or practices, and has the skill set to assess the appropriateness of protocol/plans in the local environment.

Job Responsibility

Leads the local study team consisting of within-country clinical operations team members, cross-functional experts (medical, regulatory, supply logistics, finance, legal, etc.), vendor staff and external clinical site staff involved in study preparation and delivery
providing both matrix leadership and project mangement of study activities within the countr(ies).
Serves as the operational point-of-contact between the central GSK study team and within-country study team. The LDL collaborates closely with local medical and regulatory affairs staff to align on local medical and scientific requirements. As required, collaborates with the local and above-country teams for conducting study feasibility and site selection within countr(ies).
Accountable for within-country delivery of assigned studies to time, budget and quality expectations as defined in the clinical development plan and study protocol as well as in local regulations, IND/GCP/ICH-guidelines, GSK Corporate, Vaccines, and local SOPs and POLs.
Ensures that critical study timelines related to study activities within-countr(ies) are accurately forecasted and achieved and that recruitment targets, patient recruitment cycle times, data and audit quality are met. Provides trouble-shooting and problem resolution support for within-country study team to ensure productive, efficient study delivery.
Accountable for the accuracy of study systems, including completeness of the trial master file, and reporting study delivery progress to study team and key stakeholders.
Identifies and resolves or escalate risks and issues that may impact study delivery.
Provides feedback on performance, capabilities and competencies of study members to line management. As required, will review and approve monitoring visit reports and ensure appropriate site monitoring activities have been completed per the study monitoring plan.
Has the accountability to estimate, track and deliver against the local budget for the studies within their scope of responsibility.
As required, advises on contract development with Sites/CRO/Vendors and may participate in budget/contract negotiations with study vendors or clinical investigator sites.

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes

Fulltime

Medical Director-Health Care Delivery, Clinical Perf-At Home

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Illinois

Salary:

174070.00 - 374920.00 USD / Year

CVS Health

Expiration Date

July 01, 2026

Requirements

M.D. / D.O. in good standing with no restrictions required
Board certification in Internal Medicine or Family Medicine required for M.D. or D.O., Board certification in Family, Adult, or Gerontology for A.P.N.
Experience in clinical leadership roles, leading and coaching providers to be the best they can be for their patients and their colleagues
Experience using a metrics-driven approach to the provision of medical care and/or quality projects
5+ years of experience in outpatient practice preferred
Providers who have been at OSH for a minimum of 1 year are welcome to apply
Fellowship training in Geriatrics and/or other professional degrees (e.g., M.B.A., J.D., M.P.H.) welcome but not required
Working knowledge of adult learning and prior experience of developing lectures and presentations for remote and in-person learners
Willingness to shadow and conduct patient visits, as needed, to test workflows and clinical skills in direct patient care settings
Minimum of 1 year in roles coaching providers and their teams to provide exemplary care

Job Responsibility

Onboarding
Content Development
Clinical development

What we offer

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Fulltime

!

Senior Customer Care Business Analyst

The Senior Customer Care Business Analyst takes a lead in ensuring Order Lifecyc...

Location

United States , Madison; Redwood City

Salary:

76000.00 - 115000.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration or related field, or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of bachelor’s degree
5+ years of customer service or business analyst experience within healthcare or a clinical reference laboratory
Demonstrated effective leadership skills and ability to collaborate with various levels throughout the organization
Demonstrated experience in project management
Demonstrated follow-through and relationship management skills
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.

Job Responsibility

Leading role in project initiation, planning, communication, and execution in conjunction with stakeholders
help ensure definition of project scope, requirements, and deliverables
Identify and leverage Change Management tools to meet project team needs
Identify, perform or manage tasks related to defining and measuring problems while coaching leaders to solve unique and complex challenges that have significant impact on a business unit or Customer Care enterprise
Serve as an internal consultant supporting Customer Care business units OKR's
Design, document, and optimize workflows to support company initiatives
Develop project schedules and milestones using appropriate tools and techniques
Utilize Project management skills to track and manage project tasks, milestones, and deliverables
Liaise with key stakeholders on an ongoing basis
Facilitate and/or present project level status updates

What we offer

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility.

Fulltime

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Delivery Lead- Care & Business

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Job Responsibility

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