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Delivery Head

· Job Posted July 03, 2026
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Job Description

We are looking for an experienced and multidimensional Services Delivery Head to lead and grow the delivery function at enreap. This is a leadership role responsible for building a high-performing, scalable delivery organization across our technology practices — Atlassian, AWS, DevOps, and Monday.com. The right candidate is someone who has led delivery organizations through high-growth phases, brings high energy and ambition, and understands what it takes to build strong people leadership below them. We value drive and growth mindset as much as years of experience — this is a role for someone who is still hungry, not someone coasting on a long resume. We are looking for a leader who can pick up and accelerate delivery optimization work already in motion — and build the next layer of capability on top of it. A suitable candidate is one who has been part of an organization’s growth journey — ideally from 150 to 500 people — and has the mindset and experience to build the right processes, the right team, and the right culture to make that growth sustainable. You know what good looks like at scale, and you know how to get there. Experience building and scaling delivery capabilities within an OEM partner ecosystem is a key requirement — for example, as part of an Atlassian Partner, AWS Partner, Salesforce Partner, or ServiceNow Partner organization. This role is expected to own and deepen OEM delivery relationships, not just manage them. This role will work in close collaboration with the Services Practice Head, Services Practice Leads, Market Leaders, and the broader cross-functional team — including pre-sales, finance, and HR.

Job Responsibility

  • Lead, mentor, and grow a 50–60 person delivery team across multiple technology practices
  • Deliberately identify and develop next-line delivery leads — Technical Managers, Project Managers, and delivery specialists
  • Build career progression paths, succession plans, and retention frameworks within the delivery function
  • Promote a high-performance, high-care culture with timely feedback, appraisal cycles, and individual growth conversations
  • Own delivery governance across all projects and engagements — schedule adherence, quality metrics, risk management, and effort variance
  • Lead cadence reviews (weekly/monthly/quarterly) with internal and customer stakeholders
  • Proactively manage delivery escalations, risks, and issues to resolution
  • Accelerate utilization, cost optimization, and delivery systems work already in motion
  • Own delivery margin (GMx.0) and optimal billing utilization
  • Drive effort optimization, bench minimization, and efficient capacity planning
  • Contribute to services revenue and profitability growth
  • Review SoWs and change requests for scope alignment and commercial viability
  • Own the upskilling and cross-skilling agenda for the delivery pool
  • Champion AI adoption across delivery workflows, tooling, and engineering practices
  • Maintain credibility and depth in at least 2 of enreap’s core technology stacks: Atlassian, AWS, DevOps/ODT
  • Champion best practices in Agile, ITIL, DevOps, and other relevant delivery frameworks
  • Build and nurture strong working relationships with OEM partners
  • Stay ahead on OEM product direction, access early enablement programs, and position enreap as a preferred delivery partner
  • Support OEM tier management and certifications
  • Own delivery-led customer success across strategic accounts
  • Ensure proactive communication and alignment with clients on deliverables, outcomes, and value realization
  • Drive continuous service improvement and value-added initiatives
  • Bring sufficient technology depth to understand, evaluate, and manage technical resources across multiple stacks
  • Lead change and reskilling initiatives within the delivery pool
  • Front-end customer conversations to understand their resource and skill requirements
  • Own the skill matching process between the sales pipeline and the delivery pool

Requirements

  • 12+ years of progressive experience in IT services delivery, with demonstrated people leadership at scale
  • Proven expertise in managing multi-technology delivery portfolios — Atlassian, AWS, DevOps, and SaaS platforms
  • Strong command over delivery methodologies (Agile, ITIL, DevOps) and governance frameworks
  • Financial acumen — ability to track and drive delivery margins, utilization, and deal-level profitability
  • Demonstrated track record of building and retaining high-performing technical teams
  • Experience working with or managing OEM partner relationships
  • Familiarity with delivery tools: Jira, Confluence, ServiceNow, Power BI, Smartsheet
  • Exceptional stakeholder management and communication skills with executive presence
  • Bachelor’s / Master’s in Engineering, Computer Science, or equivalent
  • Certifications in PMP, ITIL, AWS, SAFe, Atlassian ACP, or similar
  • Experience leading delivery in a high-growth IT services organization scaling from 150 to 500+ people
  • People leadership
  • Delivery management
  • Utilization and margin management
  • AI orientation
  • OEM relationship management
  • Pipeline-to-pool skill matching
  • Technical resource management
  • Variance management
  • Delivery stream ownership
  • Communication, collaboration, and team leadership skills
  • Extensive experience in client-facing roles and with implementation methodologies such as ITIL

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