Delivery Head Job at SoftClouds

Job Description

SoftClouds is looking for a Delivery Head who is passionate about delivering excellence in client projects by building and managing a world-class team. This is a leadership position where you’ll work across multiple technologies, platforms, and clients ensuring projects are being delivered successfully. You’ll be very comfortable understanding and navigating the big picture without sacrificing attention to detail. With direct visibility and ownership of the project and resource portfolios, you’ll need to take proactive and reactive decisions to ensure optimal service delivery. The primary role of the Delivery Head is to take ownership of the day-to-day operational relationships between information technology service delivery and the client business. This involves managing and coordinating the appropriate resources to ensure optimal service delivery and ensure that all issues raised are resolved according to the applicable procedures and service level requirements.

Job Responsibility

Own and manage the delivery organization for success
Strengthen delivery practices with Agile/Waterfall and any other relevant development methodologies and build capabilities within the teams
Own the delivery governance with customers and connect with them on a regular basis in building confidence and working towards their success
Work closely with client partners, sales teams and pre-sales teams on the RFPs, proactive proposals, commercial estimates and enabling delivery team readiness
Monitor resources for high utilization and billability
Create and maintain required tools to track project profitability in real time
Consistently and clearly communicate project status issues, concerns, and risks to SoftClouds USA and company leadership
Be comfortable stepping into challenging projects and turning them around into successes
Understand resource needs and partner with HR/Ops to grow the resource pool
Balance project and resource needs against financial constraints
Manage key client projects by communicating effectively with clients, project team members, management, and project stakeholders on status, issues, risks, and project goals and objectives
Develop strategic plans and set timelines for the teams
Demonstrate continuous improvement of productivity resulting in increases in cost-effectiveness and value
Ensure processes are in place to protect consistent service quality proactively
Constantly improve the quality and inter-working of the whole virtual service team, including other partners and suppliers
Identify account growth opportunities to be converted into sales prospects
Ensure all contract deliverables are met within the timelines specified in the Statement of Work
Contribute to project methodology and ensure methodology and technology standards are met
Be a champion for your delivery team. Mentor team members, especially in regard to company values and vision
Mentor, Motivate, and Challenge the team to get the best results
Other responsibilities as needed

Requirements

Minimum of 15+ years of technology consulting experience with a leading multinational consulting firm
Demonstrated experience in leading multiple high-performance teams across multiple technologies/clients
Demonstrated ability to help teams achieve delivery outcomes and quantifiably improve delivery metrics
Expert understanding and usage of Agile and Waterfall methodologies Experience in bending the methodology to resolve project issues
Direct experience in the fields of Oracle CX, Salesforce CRM, application development, database management, AWS, IaaS, PaaS, iPaaS
Deep solutioning knowledge in Salesforce Automation (SFA), Customer Service Automation, Marketing Automation, Field Service Automation, Knowledge Management, and eCommerce
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong organizational skills, and ability to work independently and manage multiple projects simultaneously
Ability to work across multiple time zones and balance multiple priorities
Career experience and prior growth through client support and advisory technical role (solution architect, system administrator, technical account manager, or equivalent)
Experience managing large in-person and remote teams to world-class levels
Master’s degree in Computer Science or MBA, or other relevant fields strongly preferred

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Delivery Head

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