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The Delivery Governance Leader – Digital is accountable for defining, operating, and continuously evolving the enterprise-wide delivery governance model for Digital initiatives, while also serving as the Global SOX Coordination Lead for Digital and Technology delivery. This role ensures that digital programs, products, strategic initiatives (AI Roadmap, Build & Run etc.) and platforms are delivered predictably, efficiently, and in alignment with business strategy—while maintaining strong controls over scope, cost, timelines, quality, and risk.
Job Responsibility:
Define, own, and continuously enhance the Digital Delivery Governance framework across agile, hybrid, and waterfall delivery models
Establish and enforce enterprise standards, policies, and guardrails for planning, execution, monitoring, and closure of digital initiatives
Ensure consistent and fit-for-purpose application of methodologies (Agile, Scrum, Kanban, PMI) based on initiative complexity, risk profile, and business impact
Design and operate stage gates, delivery of health checks, risk assessments, and executive delivery reviews to drive predictability and early issue detection
Provide senior leadership with transparent, data-driven insights on delivery performance, risks, and corrective actions on strategic initiatives like build & run
Run special projects or strategic initiatives from definition to execution
Serve as the Global SOX Coordinator for Digital, owning end-to-end SOX execution, audit readiness, and issue remediation across the Digital application landscape
Act as the primary interface with Internal Audit leadership (Directors and above based in the CIB office) and external auditors (PwC) for all Digital SOX matters
Coordinate SOX activities across 600+ global applications, working closely with application owners, product teams, AMS partners, and COE leaders
Lead SOX walkthroughs, evidence reviews, deficiency assessments, and management responses
ensure timely closure of audit findings and control gaps
Drive standardization, automation, and continuous improvement of SOX processes to reduce operational friction while strengthening control effectiveness
Provide executive level assurance on SOX compliance, risk exposure, and remediation status
Govern the digital portfolio, ensuring alignment with strategic priorities, OKRs, and COE capacity
Facilitate intake, prioritization, and capacity planning processes
Provide executive visibility into portfolio status, dependencies, risks, and value realization
Define, track, and report delivery of KPIs such as predictability, velocity, time-to-market, quality, benefits realization, and stakeholder satisfaction
Implement and maintain executive and operational dashboards (e.g., Power BI, Jira, ServiceNow, Airtable, Asana)
Identify delivery trends, systemic issues, and continuous improvement opportunities
Proactively identify, manage, and escalate delivery risks, issues, and cross-team dependencies
Ensure clear ownership and mitigation plans for critical risks
Facilitate resolution of organizational impediments impacting delivery
Act as a trusted advisor to senior business, IT, and digital leaders
Prepare and lead steering committees, executive reviews, and QBRs
Ensure transparency and alignment on scope, timelines, costs, and value delivery
Drive continuous improvement of the digital operating and delivery model
Lead initiatives to standardize, simplify, and automate governance and reporting processes
Promote data-driven, outcome-focused, and accountability-driven culture
Requirements:
Bachelor’s degree
8+ years of experience in digital, technology, or transformation delivery
6+ years in portfolio, program, or PMO governance within digital environments
3+ years working with agile delivery at scale
3+ years of experience working with SOX execution and coordination
Travel – up to 25% of the time for this role
Nice to have:
Bachelor’s degree in Engineering, Computer Science, Business, or related discipline
Strategic and system thinking
Strong analytical and data-driven mindset
Ability to influence without formal authority
Executive-level communication and storytelling
Risk management and conflict resolution
Results-oriented with a continuous improvement mindset
Requires expert to mastery knowledge obtained through advanced education, combined with experience
Advanced knowledge of related disciplines within work area and able to identify links and potential impact on projects, programs and systems
What we offer:
Health Care Benefits: Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Paid vacation days, up to 15 days
paid sick days, up to 5 days
paid personal leave, up to 5 days
paid holidays, up to 13 days
birth and adoption leave
parental leave
family and medical leave
bereavement leave
jury duty leave
military leave
purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment