Delivery Excellence Senior Team Lead Job at Vodafone (Giza)

Senior Team Lead, Service Delivery Management

The Senior Team Lead in Service Delivery Management at NTT DATA is a pivotal rol...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Project Management Professional (PMP) certification desirable
Client Relationship Management certification desirable
Solid demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Solid experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle
Solid experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Moderate level of experience managing and leading a service delivery team and / or related function
Seasoned managed abilities
Ability to establish strong relationships with internal stakeholders and external clients

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Senior Application Architect and Delivery Lead - Senior Vice President

The Applications Development Group Manager is a senior management level position...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

14+ years of relevant experience
Experience in applications development
Experience in management
Experience managing global technology teams
Working knowledge of industry practices and standards
Consistently demonstrates clear and concise written and verbal communication
Exhibit sound understanding of theories and practices in architecture in multiple related areas
Demonstrated knowledge in the areas of Big Data, Grid Computing, Data Warehousing, Cloud Computing, and programming languages such as Java, Spark and Python
Extensive development expertise in building the high scaled and performant software platforms for data computation and processing
Expert level knowledge of core Java concepts and framework such as Spring Boot, Microservices and well versed with OOPs concepts and design patterns

Job Responsibility

Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Senior Application Architect and Delivery Lead – Bigdata-JavaSpark -Senior Vice President

The Applications Development Group Manager is a senior management level position...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

14+ years of relevant experience
Experience in applications development
Experience in management
Experience managing global technology teams
Working knowledge of industry practices and standards
Consistently demonstrates clear and concise written and verbal communication
Exhibit sound understanding of theories and practices in architecture in multiple related areas
Demonstrated knowledge in the areas of Big Data, Grid Computing, Data Warehousing, Cloud Computing, and programming languages such as Java, Spark and Python
Extensive development expertise in building the high scaled and performant software platforms for data computation and processing
Expert level knowledge of core Java concepts and framework such as Spring Boot, Microservices and well versed with OOPs concepts and design patterns

Job Responsibility

Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Senior Delivery Lead

We are looking for an ambitious, experienced Senior Delivery Lead to join our te...

Location

Serbia , Belgrade

Salary:

Not provided

Sokin

Expiration Date

Until further notice

Requirements

You have a deep understanding of Agile methodologies, frameworks and principles, but most importantly, are able to flexibly adapt these to individual teams and real-world challenges
You are an excellent communicator with the ability to engage and inspire from individuals with varied roles, backgrounds and seniority levels
You are experienced in leading and implementing change from both a human and process standpoint, with a wide toolbox of resources to influence and coach effectively
You have experience leading complex, critical business-impacting projects across multiple teams, able to lead these projects with clarity, calmness and effective stakeholder and team management
You are an excellent facilitator, confident in leading effective meetings and workshops
You’re able to identify and analyse trends, impediments and opportunities at both a team and company level, developing potential solutions to support continuous improvement
You are extremely effective at building relationships and promoting team culture, with the ability to drop into and back out of teams as you coach them through individual challenges and opportunities
You will have, and promote, a mindset for continuous learning and experimentation to effectively influence change across the business
You are organised and methodical, able to confidently prioritise your workload and understand where to add value

Job Responsibility

Work closely with Product Managers and delivery teams to understand their individual ways of working, including Agile maturity, challenges, and opportunities for improvement
Partner with the Head of Delivery to help shape and advocate for the Delivery Framework, define and track north star metrics, and provide coaching, mentoring, and guidance to support teams in achieving their goals
Proactively identify and remove impediments to fast, high-quality, high-value delivery, collaborating both within Product Engineering and across wider stakeholder groups such as Operations
Where required, take direct ownership and leadership of business‑critical delivery initiatives

Fulltime

Senior Team Lead - AI & Automation

The Senior Team Lead - AI & Automation is responsible for enhancing service deli...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Business Administration or related field
ITIL certification
Moderate level of experience in managing an information technology services team, preferably within a global matrixed organization
Solid experience in a large-scale organization
Solid experience working with vendors and/or service providers
Solid experience working in a team-oriented, collaborative environment
Solid experience in an IT Services role within an information technology services environment

Job Responsibility

Contributes to the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovation
Oversees the execution of the specific, actionable, and measurable Services goals across the team
Gives input on the delivery of the roadmap development of Services service/product offers to be taken to market
Gives input on the Services service/product value propositions ensuring that it is easily understood
Works with senior management to create strong interlocks between sales force teams and Services delivery
Ensures standards are set for client satisfaction and ensures the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients
Ensures a culture of continuous improvement within the team, implementing best practices and driving process enhancements
Continuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality
Participates in the development and execution of new delivery methodologies and ensures alignment to best practice
Contributes to the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from sales to delivery

Fulltime

Senior Team Lead, Managed Services Client Service Desk

The Senior Team Lead, Managed Services Client Service Desk is a developing subje...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A good understanding of the vast range of IT operations and company service offerings
Displays excellent levels of client engagement and service orientation
Demonstrates operational team management skills and the ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Demonstrates understanding of project management principles
Strong documentation skills and expertise in handling escalated customer issues
Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is preferred
ITIL Specialist (Managing Professional) certification is preferred

Job Responsibility

Responsible for managing a team of service desk agents
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Ensures reported faults are investigated and diagnosed
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking

Fulltime

Senior Team Lead, IT Data Centre Operations

The Senior Team Lead, IT Data Centre Operations is a developing management role,...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.
Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.
Good organizational and team leadership skills.
Highly focused on business outcomes.
Seasoned knowledge of enterprise ticketing systems.
Seasoned knowledge of Managed Services products within the IT field.
Seasoned knowledge of data center and collocation products and services.
Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.
Ability to work well under pressure and deal with changing circumstances.
Flexible and adaptable to meet the team’s needs.

Job Responsibility

Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.
Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.
May operate as any lower-level NOC Technician
responsible for assuming the workload and shift requirements for team if required.
Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.
Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.
Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.

Fulltime

Senior Team Lead

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Displays organizational skills
Entry level management expertise
Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients
Understanding of budgets and cost management
Good time management, prioritization and delegation abilities
Displays a focus on client centricity
Displays a focus on business outcomes
Ability to work across different cultures and social groups
Ability to work well in a pressurized environment and adapt to changing circumstances
Service management service operations (SMSO) expertise

Job Responsibility

Plans, coordinates, and monitors the execution of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery
Ensures that services are delivered effectively and efficiently by carrying out routine operational tasks
Identifies and documents the system and tool requirements for optimal operations of the relevant offerings or capabilities
Recommends best practice for the deployment and ongoing operations management and technical support for service contracts
Ensures that the operational deliverables enable cost effective, client centric delivery that meets the service level agreements
Monitors the operational effectiveness of support services provided to clients and develops and implements the required improvement plans
Supervises engineers who work on resolving issues reported by clients

Fulltime

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Delivery Excellence Senior Team Lead

Job Description

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