Delivery Excellence Manager Job at Glean (Bangalore)

Delivery Excellence Manager

Glean is seeking a Delivery Excellence Manager (DEM) who will lead and orchestra...

Location

United States

Salary:

120000.00 - 180000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products
Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
Strong organizational, project management, and communication abilities
Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles
Experience with process documentation, playbooks, and continuous improvement initiatives
Solutions-oriented mindset
trusted advisor with capability to own escalations
Capable of handling ambiguity and thriving in a fast-paced environment

Job Responsibility

Help our customers achieve real business outcomes through the use of AI
Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget
Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
Develop, communicate, and execute tailored project plans
facilitate cross-functional collaboration across delivery, operations, and technical teams
Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
Monitor and report on deployment progress, customer adoption, and satisfaction metrics
Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
Guide and document improvements for onboarding processes, playbooks, and best practices

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Delivery Excellence Manager

Glean is seeking a Delivery Excellence Manager (DEM) who will lead and orchestra...

Location

United States , Nashville

Salary:

120000.00 - 170000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products
Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
Strong organizational, project management, and communication abilities
Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles
Experience with process documentation, playbooks, and continuous improvement initiatives
Solutions-oriented mindset
trusted advisor with capability to own escalations
Capable of handling ambiguity and thriving in a fast-paced environment

Job Responsibility

Help our customers achieve real business outcomes through the use of AI
Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget
Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
Develop, communicate, and execute tailored project plans
facilitate cross-functional collaboration across delivery, operations, and technical teams
Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
Monitor and report on deployment progress, customer adoption, and satisfaction metrics
Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
Guide and document improvements for onboarding processes, playbooks, and best practices

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Delivery Excellence Manager

Glean is seeking a Delivery Excellence Manager (DEM) who will lead and orchestra...

Location

United States , New York City

Salary:

140000.00 - 200000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products
Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
Strong organizational, project management, and communication abilities
Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles
Experience with process documentation, playbooks, and continuous improvement initiatives
Solutions-oriented mindset
trusted advisor with capability to own escalations
Capable of handling ambiguity and thriving in a fast-paced environment

Job Responsibility

Help our customers achieve real business outcomes through the use of AI
Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget
Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
Develop, communicate, and execute tailored project plans
facilitate cross-functional collaboration across delivery, operations, and technical teams
Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
Monitor and report on deployment progress, customer adoption, and satisfaction metrics
Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
Guide and document improvements for onboarding processes, playbooks, and best practices

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Delivery Excellence Manager

Glean is seeking a Delivery Excellence Manager (DEM) who will lead and orchestra...

Location

United States

Salary:

120000.00 - 170000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products
Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
Strong organizational, project management, and communication abilities
Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles
Experience with process documentation, playbooks, and continuous improvement initiatives
Solutions-oriented mindset
trusted advisor with capability to own escalations
Capable of handling ambiguity and thriving in a fast-paced environment

Job Responsibility

Help our customers achieve real business outcomes through the use of AI
Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget
Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
Develop, communicate, and execute tailored project plans
facilitate cross-functional collaboration across delivery, operations, and technical teams
Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
Monitor and report on deployment progress, customer adoption, and satisfaction metrics
Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
Guide and document improvements for onboarding processes, playbooks, and best practices

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Delivery Excellence Manager

As a Delivery Excellence Manager at Westwing, you will lead strategic improvemen...

Location

Poland , Robakowo

Salary:

Not provided

Westwing Group SE

Expiration Date

Until further notice

Requirements

University degree in Transportation, Supply Chain Management, Business Administration, Engineering, or a related field
3+ years’ experience in project management or business development, ideally within supply chain, customer service, or transportation in an e-commerce environment
Excellent interpersonal, communication and stakeholder management skills
Strong customer-centric mindset, with the ability to view services and products from the customers' perspective and understand their needs
Hands-on approach with a proactive, solution-oriented attitude
Strong data analysis skills
SQL knowledge is an advantage
Experience in a start-up or scale-up environment is a plus
Fluency in Polish and English

Job Responsibility

Monitor and analyse delivery performance metrics, including on-time delivery rates, order accuracy and customer feedback
Identify and drive continuous improvement opportunities by conducting regular cross-departmental performance reviews, implementing lean methodologies, and ensuring delivery processes remain efficient, scalable and cost-effective
Lead cross-functional collaboration through end-to-end project management to develop and implement strategic initiatives that enhance the customer experience, optimise supply chain and logistics processes, and mitigate risks
Evaluate and deploy new tools, technologies and Artificial Intelligence to automate and improve delivery processes, preparing business cases for market-specific initiatives
Develop and maintain a robust reporting framework to provide regular delivery performance updates to key stakeholders, enabling data-driven decision-making across the business
Support crisis communication related to customer delivery issues, working closely with Operations and Customer Care teams

What we offer

A high-performance culture built on trust, feedback and collaboration
An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
20 to 28 days of paid holiday to rest, recharge, and come back ready to create
Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
Wellbeing support through mental health resources, sports memberships, and preventive care
Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest
Subsidised daily lunches (you choose what you want!)

Fulltime

Manager, Delivery Excellence

Glean is seeking an additional leader of our DEM (Delivery Excellence Management...

Location

United States

Salary:

Not provided

Glean

Expiration Date

Until further notice

Requirements

6+ years in customer-facing delivery, implementation, technical account management, or consulting for enterprise SaaS
2+ years leading/managing delivery or customer success/PS teams
Strong understanding of SDLC and modern delivery practices (Agile/DevOps), with the ability to guide hands-on work in SSO setup, people data, and enterprise connector configuration
Proven record of building playbooks, standardizing processes, and running delivery at scale with clear KPIs and continuous improvement cycles
Executive presence and clear communication
comfortable leading escalations, aligning cross‑functional stakeholders, and making outcome‑oriented decisions
Analytical, systems-thinking mindset
adept at diagnosing deployment blockers and translating field insights into product/process enhancements
Cloud fluency (AWS, Azure, or GCP)

Job Responsibility

Lead, grow, and mentor a team of Delivery Excellence Managers
own team performance, operating rhythms, and career development
Establish prescriptive delivery playbooks, templates, and operating standards (SSO, people data, connectors, readiness gates) to ensure consistent, high-quality deployments at scale
Own end‑to‑end delivery governance across your team’s accounts: kickoff, plan, deploy, go‑live, handoff, and renewal‑readiness, including proactive risk management and escalation handling
Set and report on portfolio‑level KPIs (deployment velocity, time‑to‑value, adoption, satisfaction, ROI proxies), and drive continuous improvement against these metrics
Partner with Sales, Solution Architects, AI Outcomes Managers, Support, and R&D to ensure a seamless customer journey and accelerate value realization post‑launch
Engage with executive sponsors and customer program leads to align on goals, joint success plans, and measurable outcomes
serve as a strategic advisor when tradeoffs arise
Systematize feedback loops from field to product
influence roadmap and readiness (connectors, deployment tooling, admin UX, observability) with clear business impact cases

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Senior Delivery Excellence - Project Manager

This role is part of our Creative & Media team based in Rotterdam and Amsterdam....

Location

Netherlands , Amsterdam; Rotterdam

Salary:

Not provided

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

Significant experience in delivery operations, delivery excellence, PMO, program management, or senior project management in a fast-paced digital, marketing, media, or tech environment
Proven track record of building project management ways of working (processes, frameworks, templates, reporting) from scratch or significantly redesigning them
Advanced proficiency with project management tooling (we use Asana)
Strong analytical and spreadsheet skills (Google Sheets/Excel)
Excellent stakeholder management and change leadership
Comfort working in a matrix with multiple stakeholders and workstreams
Demonstrated ability to create structure and process in fast-paced environments
Expert-level proficiency with project management tools (we use Asana)
Extensive experience in scope management, sprint planning, and delivery timeline creation
Proven track record as a team builder and enabler

Job Responsibility

Drive team enablement and process excellence through sprint planning, structured communication flows, roadmap development, and optimization of PM tools and workflows
Partner strategically with the cross-functional teams to define processes, establish best practices and translate collaboration objectives into tangible action plans
Act as the operational hub across a matrix of business groups, aligning ways of working and enabling workstream leads and project managers to collaborate efficiently
Build and optimize backend PM infrastructure (e.g. workflows in tools like Asana, reporting frameworks, dashboards and briefing structures in tools such as PowerBI)
Identify inefficiencies and challenge existing ways of working, proactively proposing and implementing improvements
Provide indirect leadership and guidance to multiple project managers
Partner with internal stakeholders to manage operational risks, issues and dependencies

What we offer

A flexible, hybrid working policy (2-3 days from the office)
Opportunity to work from abroad for 13 weeks a year
24 vacation days per year
Possibility to buy an unlimited number of extra vacation days
DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs
Contribution to your health through the OpenUp platform
Gym and wellness discounts
Healthy lunches at the office
Discount on your lease bike
NS Business Card for commutes

Fulltime

Technical Project Manager / Delivery Manager

WongDoody creates human experiences at 22 studios across 4 continents. We believ...

Location

Germany , Berlin; Stuttgart

Salary:

Not provided

WongDoody

Expiration Date

Until further notice

Requirements

At least 5 years of professional experience in project management of digital applications in an agency or service sector
Excellent knowledge of digital and software development projects
Experience in lean and automated redesign and scaling of digital processes
Familiarity with established PM tools (Jira, Confluence, Salesforce, etc.)
Keen interest in projects with a technical focus point
A strong feel for digital trends and UX
Experience with CGI & real-time workflows or applications can be an advantage
You have a self-reliant way of working and a positive and solution-oriented attitude with a hands-on mentality
Fluency in German is a requirement - and a good command of English is an advantage

Job Responsibility

Management and controlling of our development projects and resources
Management of practical AI projects from idea to implementation
Analysis of professional needs (requirement engineering)
Derivation, definition and prioritization of work packages and tasks
Creation of service descriptions and expense estimates
Ensuring quality whilst complying with timing and budget
Professional support to the dev team, the agency and the customer
Enthusiastic, independent and responsible manner of working in a team

What we offer

Flexible working hours and 100% overtime compensation
Work where it works for you. At home or in the office, or any mix you like
Working for strong brands and clients we believe in
30 days' vacation per year
Company Benefits
Urban Sports Club
Nice people in welcoming teams

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Delivery Excellence Manager

Job Description

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