Delivery Excellence Manager Jobs

Glean

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Glean is looking for a Delivery Excellence Manager (DEM) who will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.

Job Responsibility:

Help our customers achieve real business outcomes through the use of AI
Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget
Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
Develop, communicate, and execute tailored project plans
facilitate cross-functional collaboration across delivery, operations, and technical teams
Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
Monitor and report on deployment progress, customer adoption, and satisfaction metrics
Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
Guide and document improvements for onboarding processes, playbooks, and best practices
Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

Requirements:

3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products
Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
Strong organizational, project management, and communication abilities
Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles
Experience with process documentation, playbooks, and continuous improvement initiatives
Solutions-oriented mindset
trusted advisor with capability to own escalations
Capable of handling ambiguity and thriving in a fast-paced environment

What we offer:

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Remote work

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Delivery Excellence Manager