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Reporting to Director, Delivery Architecture as a Delivery Engineer, you will play a key post-sales technical role focused on assisting customers use the product as well as design and deliver solutions for the company’s product/portfolio.
Job Responsibility:
Play a key post-sales technical role focused on assisting customers use the product as well as design and deliver solutions for the company’s product/portfolio
Interact with customers daily, working on production and deployment issues and providing feedback to the development teams to help resolve issues quickly
Use monitoring and debugging skills to collect all the needed logs with minimal access and help provide the same to concerned department for resolution
Bring customer feedback to the Account/PLM/R&D communities to help improve product functionality in future releases
Provide weekly updates on the execution and status of projects
Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are successfully driven through the team
Articulate project objectives
Actively drive or participate in the following SDLC components: Business Analysis, Requirements Gathering, Design, Development, Testing, Data Migration, Deployment, Support
Develop system and process requirements
Map OSS software capabilities to those needs and build consensus around the solution
Propose technical solutions to system requirements
Identify key project participants and secure buy-in
Coordinate with regional/global teams on project objectives
Develop and distribute project related documentation
Provide oversight on assigned component tasks
Develop applicable process and system change documentation
Document project task results
Requirements:
Significant knowledge and professionalism gained from years of OSS domain (Assurance, Order Orchestration, Inventory, Provisioning, NFV, MSO, etc) delivery and implementation experience
Database, core applications and web technology knowledge
Specific experience in implementing systems integrations
Seasoned working knowledge of Blue Planet’s products and services
Languages: Perl, Python, HTML, Java, Angular, Yang
Experience in the following: Operating systems: Linux/Unix
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