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The primary responsibilities of the CT&M Delivery Enablement Coordinator are to: provide day-to-day support of the Global/NAM Delivery Enablement team who train and develop Career Transition and Career Mobility team members (colleagues and freelancers/associates) by identifying the current and future tools and resources to deliver the highest quality of service to candidates and customers; and partner with Delivery Enablement Leaders and Product Management/Marketing to ensure LHH's delivery practices and skills remain relevant and aligned with LHH methodologies. This role provides essential coordination and administrative support to advance CT&M delivery services, ensuring alignment with the latest trends, technologies, and developments to maintain our leading position in the market.
Job Responsibility:
Coordinate and support the team activities that identify learning needs based on emerging trends in candidate behavior, ensuring timely documentation, scheduling, and tracking of deliverables for learning solutions (live, recorded, eLearning modules) using AI tools and resources
Maintain and update learning content repositories and manage version control across digital platforms in collaboration with the LHH Product & Innovation team and Marketing teams
Oversee administrative aspects of Professional Development programs, including global tracking and reporting for the Digital Credentials program, ensuring compliance with established processes and timelines
Prepare and distribute reports, dashboards, and status updates for leadership and stakeholders on training initiatives, progress, and emerging needs
Facilitate global collaboration with CT&M Ops Directors by organizing meetings, managing agendas, capturing action items, and ensuring follow-up on identified training requirements
Requirements:
Bachelor’s degree in Business Administration, Human Resources, Learning & Development, or a related field (or equivalent work experience)
3+ years of experience in administrative support, project coordination, learning and development, or sales/delivery enablement roles
Experience working in a global or cross-functional environment preferred
Experience with credentialing programs or professional development initiatives
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and collaboration tools (Teams, SharePoint)
Familiarity with Learning Management Systems (LMS), digital learning, and project planning and tracking platforms
Familiarity with digital content creation tools (e.g., Canva, Articulate, or similar)
Basic understanding of AI tools and eLearning technologies is a plus
Ability to manage data reporting and dashboards using Excel or similar tools
Strong organizational skills with the ability to manage multiple priorities and deadlines
Detail-oriented with excellent record-keeping and documentation practices
Experience in scheduling, meeting coordination, and managing agendas/action items
Excellent written and verbal communication skills
Ability to collaborate effectively with global teams and stakeholders
Skilled in preparing clear reports, summaries, and presentations for leadership
Ability to track progress on initiatives, maintain timelines, and ensure compliance with established processes
Attention to Detail: Ensures accuracy in documentation, reporting, and compliance
Adaptability: Comfortable working in a fast-paced, evolving environment
Problem-Solving: Ability to identify issues and propose practical solutions
Collaboration: Builds strong relationships across global teams
Time Management: Prioritizes tasks effectively to meet deadlines
Professionalism: Maintains confidentiality and demonstrates integrity in all interactions
Nice to have:
Basic understanding of AI tools and eLearning technologies is a plus
What we offer:
medical
dental
vision
life insurance
short-term disability
additional voluntary benefits
EAP program
commuter benefits
401K plan
paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
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