Delivery Director

• Oversee tactical execution of assigned accounts or geographic areas
• Deliver exceptional business partnership experience to customers
• Guide transformation activities to achieve NTT DATA's goals
• Identify, refine, and implement best practices for efficient operations
• Manage IT resources including personnel, finances, and services
• Lead teams toward desired outcomes
• Develop account plans in coordination with the Client Executive
• Manage delivery components of the account P&L
• Direct teams to meet strategic and operational objectives
• Manage staffing and ensure a diverse, effective workforce
• Oversee career development and performance for team members
• Coordinate technical solution team activities to fulfill contract obligations
• Provide complex metrics and reporting to stakeholders
• Identify and support opportunities for growth and innovation
• Proactively address potential issues to prevent customer impact
• Seek ways to increase productivity and efficiency
• Maintain effective communication with stakeholders
• Drive customer satisfaction through NPS Action Plan
• Lead Customer Operations meetings
• Provide Managed Services support for multi-tenant Microsoft 365 environment
• Serve as escalation point for agency Help Desks
• Fulfill requests for application support and administration
• Provide proactive information and reports on system usage
• Develop and gain approval for project plans
• Execute established project plans
• Create project schedules
• Delegate tasks to maintain project schedules
• Review deliverables before submission to sponsors
• Assess client business needs and develop plans
• Identify and manage risks and issues
• Evaluate impacts on external stakeholders
• Provide advisory services to clients
• Produce written status reports
• Facilitate project and team-level status meetings

• Bachelor's degree (or 8 additional years of relevant experience in lieu of a degree)
• A minimum of 10+ years of service delivery experience within Public Sector and Government Agencies
• A minimum of 5+ years’ experience in an IT project environment encompassing requirements, design, testing, and implementation
• A minimum of 5+ years’ experience in a formal or informal leadership role on IT projects

PMP certification

• Medical insurance
• Dental insurance
• Vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally-required benefits