Delivery Director

• Own overall delivery accountability across managed services accounts for central government clients, covering cloud platforms (Azure, AWS), infrastructure services, and the development and support of business applications
• Ensure services are delivered in line with contractual commitments, SLAs and KPIs
• Maintain service stability while driving continuous improvement and service transformation
• Senior point of escalation for major incidents and delivery risks
• Build and maintain excellent senior client relationships - achieving strong customer satisfaction and feedback
• Manage client expectations and proactively address risks and issues
• Lead governance forums such as service reviews, programme boards
• Collaborate closely with Client Partners and senior leadership to drive business growth
• Own the delivery P&L, including cost control, margin and forecast accuracy
• Manage scope changes and work with the client partner to contract new demand
• Build a culture within the team of continuous learning and improvement
• Implement structured development and performance management for the team such as objective setting, regular reviews, feedback and training
• Ensure that established internal governance and assurance mechanisms are applied and that accurate reporting and data on service performance is provided to all relevant stakeholders

• Proven experience leading large, complex managed services engagements
• Strong background across infrastructure services (cloud, platform, EUC) and application delivery/support
• Senior client-facing leadership experience
• Strong commercial and financial acumen including contracting
• Experience leading service transitions or transformations
• Experience operating in multi-vendor delivery models
• Excellent governance, escalation, and decision-making skills
• Advanced stakeholder management, communication, negotiation and conflict management skills
• Familiar with methodologies including ITIL, Agile, DevOps
• Experience with cloud platforms (Azure, AWS) and COTS products (ERP, CRM, Data)

Desirable – experience working with central government processes and methods, including the GDS Service Standard and Technical Code of Practice

• We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing
• Our Learning and Development team ensure that there are continuous growth and development opportunities for our people
• We also offer the opportunity to have flexible work options