Delivery Director Job at NTT DATA (Richmond)

Delivery Director

NTT DATA

Location:
United States , Richmond

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Delivery Director at NTT DATA will lead service delivery for the Commonwealth of Virginia account, focusing on operational excellence and customer satisfaction. This role requires a minimum of ten years of experience in service delivery within public sector and government agencies, along with expertise in Azure Cloud Services. A bachelor's degree or equivalent work experience is required. The ideal candidate will possess strong leadership skills and a proven track record in managing IT resources effectively.

Job Responsibility:

Overall ownership of assigned customer relationship(s)
Accountable for the delivery of service commitments to customer
Develops account plan in coordination with the Customer Executive who owns the integrated, final plan
Manages delivery components of the Account P&L
Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model
Responsible for-profit goals and effectively manages LOB account P&L and forecasts
Directs the efforts of others in the achievement of the strategic and operational objectives of the group
Manages staffing and maintaining a diverse and effective workforce
Responsible for career development/planning, performance and pay discussions of team members
Coordinates the activities of technical solution team members to meet contract obligations
Provides complex metrics and reporting support to all relevant stakeholders
Identifies opportunities for Growth and Innovation and supports planning and execution for the same
Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement
Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience
Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan
Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active

Requirements:

A minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies
A minimum of ten (10) years of experience managing and developing people on technical teams
Minimum of (8) years of experience delivering Azure Cloud Services
Minimum of (8) years of experience managing a large portfolio of IT Services
Bachelor’s Degree or equivalent work experience

Nice to have:

Five (5) years of experience working in a Cloud Services environment
Five (5) years of experience working in a Microsoft M365 environment
Project Management Certification

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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