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Randstad Logo Randstad · IT - Administration

Delivery Director / Lead

Canada, Mississauga 85.13 - 90.93 USD / Hour · Job Posted June 01, 2026
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Job Description

A prominent, industry-leading North American pharmaceutical and healthcare services corporation is currently seeking a strategic and execution-driven Salesforce Delivery Director. In this pivotal leadership role, you will champion the operational execution and delivery of our enterprise-level Salesforce Sales and Service Cloud ecosystem. Acting as the vital bridge between business stakeholders, architecture, and engineering teams, you will transform high-level roadmaps into actionable sprint plans, ensuring the continuous deployment of scalable, high-quality, and secure CRM solutions.

Job Responsibility

  • End-to-End Delivery Leadership: Direct the complete lifecycle of major Salesforce programs—from initial requirements analysis and solution design through development, testing, release, and ongoing post-launch stability
  • Team Empowerment: Manage and mentor a high-performing, cross-functional delivery team comprised of developers, business analysts, QA engineers, and external vendor partners
  • Agile Governance & Execution: Maintain rigid sprint discipline by overseeing backlog grooming, capacity planning, velocity tracking, sprint reviews, and comprehensive release coordination
  • Architectural Alignment: Partner closely with solution architects to validate that technical configurations comply with global standards for security, data modeling, scalability, and reusability across multiple clouds (Sales, Service, Health, Experience, Data)
  • Vendor Ecosystem Management: Supervise third-party delivery vendors at an operational level, ensuring rigorous adherence to SLAs, quality benchmarks, and daily sprint alignment
  • Continuous Innovation: Drive the adoption of advanced engineering practices, including automated testing, CI/CD pipeline maturity, and the integration of AI-assisted development tools
  • Compliance & Security: Ensure all software engineering workflows strictly embed quality assurance and security-by-design to meet stringent regulatory requirements

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a closely related technical field (or equivalent professional experience)
  • A minimum of 10+ years of overall IT experience, including 5+ years of strategic leadership, people management, and portfolio planning within enterprise-scale organizations
  • Proven track record delivering complex, multi-org Salesforce programs
  • Extensive exposure to Sales, Service, Health, or Marketing Clouds is required
  • Strong familiarity with Salesforce architecture, integration models, Field Service capabilities, and next-generation tools like Agentic AI
  • Experience designing or delivering digital solutions for Patient Support Programs (PSP) or the broader life sciences/healthcare sector is highly advantageous
  • Exceptional financial acumen managing large-scale program budgets, paired with the ability to build consensus among senior business executives and technical teams
  • Certified Technical Architect (CTA), Application Architect, or System Architect credentials are a strong asset

Nice to have

  • Experience designing or delivering digital solutions for Patient Support Programs (PSP) or the broader life sciences/healthcare sector
  • Certified Technical Architect (CTA), Application Architect, or System Architect credentials

What we offer

  • Long-Term Potential: Initial contract with high likelihood of extension or conversion to a permanent position based on performance
  • Hybrid Flexibility: Enjoy the balance of remote work alongside productive collaborative days in a modern office space
  • Professional Growth: Leadership of high-impact, multi-million-dollar digital transformation initiatives with extensive executive exposure
  • Dynamic Culture: Join a collaborative, forward-thinking tech environment that actively invests in cutting-edge platforms, DevOps automation, and AI-driven development
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