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NTT DATA Logo NTT DATA · IT - Administration

Delivery Associate Director

Mexico, Guadalajara · Job Posted January 24, 2026
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Job Description

The Delivery Associate Director will oversee large IT projects, ensuring alignment with organizational goals and managing a diverse team. This role requires proven leadership and program management skills, with a focus on customer satisfaction and quality assurance. The ideal candidate will have extensive experience in developing strategies, budgets, and evaluation methods to maximize ROI.

Job Responsibility

  • Organizing programs and activities in accordance with the mission and goals of the organization
  • Coordinate and monitor activities between multiple interconnected projects / cells to ensure they align with the overall delivery goal
  • Developing new programs to support the strategic direction of the organization
  • Creating and managing long-term goals
  • Developing a strategy, budget and operating plan for the program
  • Developing an evaluation method to assess program strengths and identify areas for improvement
  • Writing program funding proposals to guarantee uninterrupted delivery of services
  • Managing a team with a diverse array of talents and responsibilities
  • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
  • Implementing and managing changes and interventions to ensure project goals are achieved
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
  • Producing accurate and timely reporting of program status throughout its life cycle
  • Analyzing program risks
  • Develop and control deadlines, budgets and activities
  • Apply change, risk and resource management
  • Assess program performance and aim to maximize ROI
  • Resolve projects’ higher scope issues
  • Reporting for program stakeholders

Requirements

  • Proven experience in program management
  • Proven Leadership, organizational and stakeholder management skills
  • Proven experience managing a team
  • Experience using computers for a variety of tasks
  • Competency in Microsoft applications including MS Project, Word, Excel, and Outlook
  • Understanding of project management
  • 15 + Yrs experience as Delivery Associate Director with IT Software experience handling large projects
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