Delivery Associate Director Job at NTT DATA (GDL, Jalisco)

Job Description

The Delivery Associate Director role at NTT DATA involves leading a team of IT Project Managers to ensure successful project delivery while maintaining high standards of quality and customer satisfaction. Candidates should have over 10 years of experience in IT project management, particularly in the healthcare payor sector. A bachelor's degree in Computer and Information Science is preferred, along with certifications such as CSM and PMP. Strong leadership, Agile methodologies, and problem-solving skills are essential for this position.

Job Responsibility

Provides direction to a team of IT Project Managers
Provides guidance and mentoring to staff
Handle and Coordinate with Other Teams and vendors to resolve P1 and P2 incidents
Track the Incidents and ensure no SLA’s are breached
Serve as single point of contact for customer’s report delivery/program manager
Monitor and control daily progress, and help resolve obstacles as they arise
Generate and implement ideas to continuously improve process efficiency
Work closely with customer on clear prioritization and help team stay focussed on top priority items
Estimates feasibility, time and effort of projects and tasks via the Project Portfolio Management committee
Supports projects through appropriate resource assignments
Guides and monitors projects and tasks to successful completion
Maintains procedures and processes to ensure quality control
Sets team goals and prioritizes tasks to align with company and department objectives and communicates these goals to team members
Measures progress and results of team performance
Ensures that project managers understand and follow best practices for software development and project management
Recommends, develops and implements repeatable project management processes and best practices
Manages all aspects of team staffing including hiring, employee retention, employee development and training
Assists staff in maintaining constant communication with customers, both internal and external, to facilitate analysis and troubleshooting to ensure the highest levels of customer satisfaction
Provides status reports to Management as appropriate, highlighting risks and issues
Helps prepare and manage budget
Agile: Coaches and mentors other IT Project Managers in lean/Agile methods
Drives servant leadership and coaches other IT Project Managers on this quality
Empowers the teams to be self-organizing
Empowers the teams and stakeholders to make decisions
Measures and reports progress frequently using agile metrics
Creates Product Roadmap and Release Plan in partnership with POs and IMs
Leads coordinating practices in Agile methods such as Release Planning, Iteration Planning, Grooming etc
Coaches and assists Product Owners in prioritization, 3-Amigo Reviews and other PO activities
Leads and facilitates Scrum of Scrums with related projects/teams
Traditional: Develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution
Creates and maintains WBS, RACI, Stakeholder Register and detailed Project Management plan
Manages dependencies across projects
Performs Root Cause Analysis
Leads in the establishment and facilitation of internal IT project

Requirements

10+ years related experience including a minimum of 3+ years of planning, leading and maintaining high quality, projects
Critical thinker
Demonstrated problem solving techniques
Strong verbal and written communication skills
Health Care Payor Experience Required
IT, Project/Program Management experience
Bachelors - Computer and Information Science (Preferred)
CSM - Certified Scrum Master - Enterprise (Preferred)
PMP - Project Management Professional - Enterprise (Preferred)

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Delivery Associate Director

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