Delivery Assessment Engineer Job at Freedom Fibre (Irlam)

Job Description

The Assessment Engineer plays a key role in supporting field readiness, infrastructure deployment, and customer order fulfilment. Sitting within the Delivery Assessment function, this role combines traditional surveying and plant protection responsibilities with modern service assurance duties — ensuring Freedom Fibre’s build and connection activity is efficient, compliant, and Right First Time (RFT). This hybrid field-based role supports the technical assessment of infrastructure delivery, identifies and resolves field blockers to customer installations, completes excess construction charge (ECC) scoping, and helps maintain the resilience of deployed assets. The role operates cross-functionally with design, build, service, and installation teams to protect both service outcomes and infrastructure integrity.

Job Responsibility

Lead complex surveys and infrastructure assessments to enable cost-effective and compliant deployment of new network assets, including poles, ducts, and overhead routes
Provide senior technical oversight during customer installations, validating engineering plans and resolving high-risk blockers to support successful delivery
Represent Freedom Fibre in joint site visits with third-party civils and build partners, offering expert judgement on feasibility, constructability, and safety planning
Take ownership of non-standard or escalated installations, executing in-field decisions where required to maintain build momentum and minimise delay
Oversee the resolution of field-based issues impacting live customer connections, acting as a technical escalation point within the team
Manage stakeholder interactions on-site, particularly in sensitive or high-impact locations, advising on solutions that meet engineering and customer standards
Scope and validate ECCs (Excess Construction Charges), ensuring high accuracy and completeness in support of the planning and commercial teams
Prove the fluidity of proposed overhead and underground routes by validating continuity, access, and constructability for planned connections and build. This includes planning for duct provision through test rods and ropes (TRR), verifying requirements, resolving line-of-sight (LOS) issues for overhead deployment, and locating and resolving network issues (faults)
Confirm that all planned infrastructure has the appropriate permissions and consents in place, including wayleave and permit-to-work (PTW) requirements, and progress relevant documentation to the appropriate department for resolution or approval
Collaborate with contractors, planners, and internal teams to ensure infrastructure proposals are deliverable, scalable, and meet field-readiness standards
Lead the execution of pre-connection activities including pole hangs, final route validation, and pre-build quality assurance to support Right First Time outcomes
Act as a senior interface between engineering, service desk, and operations teams, facilitating the timely resolution of complex or high-profile cases
Maintain high standards of documentation and reporting across site visits, risks, and issue resolution activities
Champion safe working practices across all field interactions, supporting audits and driving continuous improvement in site safety culture
Advise on process enhancements and field deployment models based on live observations and stakeholder feedback

Requirements

Practical knowledge of telecoms infrastructure and deployment methods, including civils, poles, ducts, fibre routing and customer installs
Experience working in a field operations, survey, or service assurance capacity
Ability to assess and document complex installation scenarios and build constraints
Familiarity with ECC processes and experience producing costed infrastructure recommendations
Comfortable using GIS and job management tools to document, track, and plan field activity
Solid understanding of health and safety expectations in a field environment
Professional conduct with customers and property stakeholders during on-site issue resolution
Ability to work independently and manage a busy field-based workload efficiently
Good written and verbal communication, especially in producing survey summaries or issue reports
Full clean UK driving licence and availability to travel across operational areas

Nice to have

NRSWA SLG
SA001
SA002
SA008
SA051C
IPAF 1B
S5
S6
S7
S8

What we offer

25 days paid vacation
Flexible working hours
Hybrid working
Regular social & team events

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Delivery Assessment Engineer

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