CrawlJobs Logo

Delivery and Process Manager

South Africa, Cape Town Employment contract · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

Collinson Insurance, part of Collinson Group, is looking for an experienced Delivery & Process Manager to lead operational change, process governance, and continuous improvement initiatives across our Operations function. This role is suited to someone with strong project delivery, stakeholder management, and service transition experience within insurance, financial services, or another regulated environment.

Job Responsibility

  • Lead operational change and process improvement initiatives
  • Manage onboarding and service transition activities
  • Drive governance, risk management, and operational readiness
  • Maintain operational documentation, workflows, and audit readiness
  • Coordinate cross-functional teams across operations, technology, and commercial functions
  • Manage project plans, RAID logs, and delivery activities
  • Support continuous improvement and operational excellence initiatives

Requirements

  • Experience within Insurance, Financial Services, or regulated sectors
  • Strong project and change management expertise
  • Experience in process mapping and continuous improvement (Lean / Six Sigma desirable)
  • Knowledge of service transition and operational governance
  • Excellent stakeholder management and communication skills
  • Experience managing operational risk, audit, and compliance activities

Nice to have

Lean / Six Sigma desirable

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Delivery and Process Manager

8 matching positions

Nurse Manager, Labor and Delivery

The Nurse Manager, with the Director, Obstetrical Nursing, assumes 24-hour respo...
Location
Location
United States , Concord
Salary
Salary:
64.00 - 75.00 USD / Hour
emersonhealth.org Logo
Emerson Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires flexibility and adaptability to ensure unit is staffed appropriately at all times
  • Assigns personnel, as necessary and in congruence with their skills to optimize patient care
  • Functions in the role of charge nurse when working clinically
  • Leading the huddle at the beginning of each shift and reviewing the shift operational plan of care with incoming staff
  • Maintaining department schedule and time card management of assigned staff
  • In collaboration with the Director, clinical resource nurse and Nurse Educator, develops standards for care and updates and revises procedures and policies, as necessary
  • Oversees and maintains RN L&D Nursing, L&D scrub tech and UC Schedules
  • With the Nurse Director of OB and Nurse Educator, develops and revises procedures and policies in accordance with best practices
  • In collaboration with the Director and Nurse Manager of Postpartum/SCN, evaluates staff performance based on developed standards
  • Participates in interview process for hiring of new staff
Job Responsibility
Job Responsibility
  • Provision of appropriate staffing and skill mix, and sufficient equipment and supplies to meet the nursing care needs of the patient population
  • Participates with the nursing team in care planning and delivery, utilizing the nursing process to provide appropriate comprehensive care
  • Fulltime
Read More
Arrow Right

Sap Business Process Manager – Warehouse And Shipping

The Business Process Manager (BPM) acts as the strategic owner and operational s...
Location
Location
United States
Salary
Salary:
171200.00 - 235400.00 USD / Year
biomarin.com Logo
BioMarin Pharmaceutical
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in supply chain, business, or related field
  • 10+ years (15+ preferred) in biotech/pharmaceutical manufacturing or closely related domains
  • Functional expert in SAP warehouse and shipping processes, providing best‑practice guidance and innovative solutions
  • Experience managing SAP‑enabled inbound/outbound shipping and warehouse management across internal sites and external 3PLs/CMOs
  • Experience driving standardization and continuous improvement initiatives across warehouse functions
  • Alignment of warehouse/shipping processes with global logistics strategy and integration with transportation and 3PL providers
  • Excellent interpersonal skills with a track record of effective communication, persuasion, influencing as a team player and result oriented leader able to develop strong professional relationships with stakeholders
  • Demonstrated experience in influencing other with or without authority, facilitating discussion involving diverse perspectives and delivering key milestone decisions
  • A bias for action and a “can do” attitude with a solution mindset
  • Desirable work experience in a similar transformational effort such as an ERP S4/HANA program or similar enterprise/local deployment in the bio-pharma context
Job Responsibility
Job Responsibility
  • Serve as the functional expert for SAP Warehouse and Shipping processes providing guidance on best practices and innovative solutions to meet manufacturing and business needs
  • Own the end‑to‑end operating and integration model for 3PL warehouses supporting both clinical and commercial distribution
  • Own and continuously improve SAP-enabled inbound/outbound shipping and warehouse management across internal warehouses and external 3PLs
  • Coordinate with customer service and logistics teams to ensure SAP process supports timely and accurate deliveries
  • Support optimization via SAP tools to monitor warehouse and 3PL activities, track material flow, and ensure data accuracy
  • Drive process standardization and continuous improvement initiatives across all warehouse functions
  • Align warehouse and shipping processes with global logistics strategies, ensuring seamless integration with transportation management and third-party logistics providers
  • Monitor and report on logistics KPIs, driving initiatives to improve service levels and reduce costs
  • Lead SAP-related projects, enhancements from conception to realization
  • Coordinate with cross-functional teams, including business analysts, functional consultants, solution architects and developers, to define requirements and develop solutions
What we offer
What we offer
  • company-sponsored medical, dental, vision, and life insurance plans
  • discretionary annual bonus
  • discretionary stock-based long-term incentives
  • paid time off
  • Fulltime
Read More
Arrow Right

Global Marketing Services Hub Continuous Improvement And Project Delivery Manager

Deliver value across all Marketing Hub delivered and connected activities by dri...
Location
Location
Poland; Belgium; France; Germany; Italy; Netherlands , Mazovia; Brussels Capital; Île-de-France Region; Baden-Württemberg; Campania; South Holland
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong business acumen and a customer‑centric mindset
  • Proven ability to operate as an end‑to‑end, function‑agnostic integrator with a non‑silo, enterprise-first approach
  • Demonstrated Agile mindset and practical experience applying Agile ways of working
  • Strong background in at least one capability area (e.g., artwork management) or experience in innovation management within marketing
  • Ability to drive and embed change across teams and processes
  • Skilled at holding others accountable (including peers, leaders, and external partners) while maintaining strong personal ownership for delivery
  • Experience in leading teams and enabling high performance
  • Ability to work effectively both independently and within diverse, multi-tasking team environments
  • Experience leading or collaborating with virtual teams and driving performance across diverse cultures
Job Responsibility
Job Responsibility
  • Own the execution and adoption of all GMS Products within markets
  • Sequence and execute transformation initiatives with countries/BUs and Partners as governed by GMS Product Owners
  • Drive continuous improvement agenda with our Partners
  • Prioritise capability adoption and the transformation roadmap across Products in the region
  • Resolve adoption challenges and system workarounds
  • coordinate exception or change requests with global Product and IT teams
  • Benchmark capability usage and effectiveness across markets and drive process‑ and capability‑based governance
  • Ensure existing assets are fully leveraged before introducing additional tools or automations
  • Lead the continuous improvement agenda with partners and markets
  • Share best practices and cross‑pollinate learnings across teams and partner operations
What we offer
What we offer
  • Competitive annual bonus
  • Company car or car allowance
  • Participation in the company share program
  • Private pension plan
  • Private medical care (Medicover)
  • Private life insurance (Unum)
  • Sports and wellness package (Benefit Systems)
  • Two additional vacation days
  • Access to the Unilever employee shop
  • Access to Legimi (e‑book platform)
  • Fulltime
Read More
Arrow Right

Assistant Program Delivery Manager - Meetings and Events

As an Assistant Program Delivery Manager - Meetings and Events at JLL Work Dynam...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience working within high-profile corporate environment
  • Fluency in English and local language
  • Proficient knowledge of Microsoft Office Pack
  • Very high attention to detail
  • Outstanding customer service skills
  • Ability to communicate confidently at all levels
  • Ability to maintain professionalism at all times
  • Excellent team player mentality
  • Experience with meeting and events coordination including event set ups and stakeholder management
  • Understanding of Outlook and Meeting room booking systems
Job Responsibility
Job Responsibility
  • Support and provide leadership of onsite meeting and events teams
  • Support and coordinate event stakeholders and partner teams
  • Ensure Outlook and Meeting room booking systems are up to date
  • Coordinate event set ups with meeting and events teams
  • Coordinate meeting and event requests ensuring requests are completed in timely manner
  • Coordinate employee experience activations and events
  • Ensure out of hours meeting and events are coordinated efficiently and effectively
  • Ensure service excellence across the region
  • Coordinate service support including Facilities, Janitorial and Security Teams
  • Ensure rooms are correctly configured
What we offer
What we offer
  • Entrepreneurial, inclusive culture
  • Total Rewards program
  • Opportunity to achieve ambitions in career, recognition, wellbeing, benefits and pay
  • Fulfilling career full of varied experiences
  • Professional connections through sharing different perspectives
  • Fulltime
Read More
Arrow Right

Senior Finance Manager - process, controls and transformation

The Process, Controls & Transformation Lead plays a critical role in strengtheni...
Location
Location
United Kingdom , Newbury
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience across finance operations, governance and control frameworks
  • Proven track record delivering transformation in global or shared service environments
  • Deep understanding of E2E finance processes (S2P, INCA/VEGI or similar transfer pricing processes, Opex reporting, CTC, Commissions, Month End close)
  • Ability to interpret and challenge financial outcomes, KPIs and commercial drivers
  • Strong presentation, communication, and stakeholder management skills
  • Experience interfacing with auditors and managing statutory audits
  • High accountability, resilience and ability to manage competing priorities
  • Experience working with VOIS or similar global delivery/external service model
  • Operational knowledge of Vodafone Business processes and systems ecosystem
  • Project management certification (PMP, Lean Six Sigma, etc.)
Job Responsibility
Job Responsibility
  • Identify key finance and operational risks
  • design, execute and remediate control frameworks
  • Drive continuous improvement in efficiency, accuracy and effectiveness of finance processes
  • act as VB VOIS lead working closely with service lines on major transformation projects for e.g. Record to Close, L5 documentation etc
  • Lead action plans based on Finance League Table and Process Health KPIs
  • ensure accurate KPI reporting and segmentation integrity
  • Deliver local market transformation projects and act as SPOC for global transformation initiatives
  • Provide regular updates to the Head of Finance Operations on BAU, controls, transformation progress and improvement plans
  • Lead the VB & VGS Spirit Programme, plan engagement initiatives and drive improvement in spirit scores
  • Oversee delivery of operational outcomes across CTC, S2P, INCA/VEGI, Opex and Commissions, rationalise the outcome and present to HOFO and other leadership stakeholders on regular basis
What we offer
What we offer
  • Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
  • Charity days: 5 days/year
  • Hybrid working
  • Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
  • Vodafone family and friends discount
  • Private medical, private dental, free health assessments, share save scheme
  • Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
  • Access to Vodafone University and LinkedIn Learning
  • Fulltime
Read More
Arrow Right

Process Strategy and Optimization Manager

The Process and Strategy Optimization (PSO) team within Fraud and Safety Operati...
Location
Location
United States
Salary
Salary:
129000.00 - 152000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Engineering, Science, or a related field (Engineering preferred)
  • 10+ years of experience in front- or back-office operations
  • 6+ years in process improvement, transformation, or strategic program delivery
  • Demonstrated success driving continuous improvement and operational optimization in complex, global organizations
  • Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs
  • Experience implementing quality assurance frameworks and process governance to maintain high operational standards
  • Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment
  • Strong organizational, project management, and stakeholder communication skills
  • Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments
Job Responsibility
Job Responsibility
  • Translate operational needs into product, policy, and system requirements
  • Drive strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans
  • Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends
  • Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains
  • Lead cross-functional project teams to deliver initiatives on time and within budget
  • Champion continuous improvement, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects
  • Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization
  • Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights
  • Collaborate closely with PSO peers, contributing to the growth, cohesion, and strategic maturity of the team
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Datacenter and DRP Service Delivery Manager

Interested in operating datacenters and being a key actor in the management of a...
Location
Location
Germany , Donauwörth
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's degree level (or equivalent) in Information Technology or related field
  • Experience with DRP processes and/or DataCenter management proven
  • General knowledge on IT infrastructure (network, technical infrastructure) and ITIL concepts
  • General basic facilities technical skills (power and cooling technologies) and environmental controls
  • Knowledge in scripting languages to develop automation
  • Proficiency in creating and managing technical documentation
  • Proven production environment management
  • strong troubleshooting skills
  • Curious, open-minded, collaborative team player with strong communication skills
  • Autonomous, organized, delivery/customer-oriented, technology enthusiast and crisis facing robustness
Job Responsibility
Job Responsibility
  • Datacenter - Manage operations: Define and organize the processes for the reception, storage, decommission of the physical devices in AHD datacenters and technical datarooms in satellite locations. Focal point for the local operational team subcontracted to Airbus group external partner
  • Datacenter - Manage the urbanization: Define, manage and optimize the implementation of devices in the AHD datacenters, based on the best practices for power and cooling constraints
  • Datacenter - Ensure operability: Ensure, in relationship with AHD Facility Management department, the power and cooling needs in order to guarantee the continuous 24/7 Digital service delivery and environmental lowest footprint
  • Datacenter - Document: Manage and keep up to date the AH Group CMDB for physical devices. Define, maintain and generate regular dashboards for the follow-up of the major Datacenter activities (KPIs). Maintain comprehensive and up-to-date documentation for all Datacenters infrastructures and processes
  • DRP - Manage local AHD tests: Prepare, organize, coordinate, develop and follow-up AHD site regular DRP tests (general and unitary) in relationship with AH Group DRP manager and application owners
  • DRP - Document: Manage and deliver local AHD DRP KPIs. Manage and keep up to date AHD local DRP documentation (in relationship Application owners, experts…) and associated processes. Manage return of experience (RETEX) on major DRP incidents related to AHD
  • DRP - Manage training: Define, maintain, optimize customized AH Group operational training sessions on DRP for various stakeholders (Application owners, Manager on Duty, Experts…)
  • DRP - Automation: Define, develop, optimize operational scripts to automate DRP tools for documentation and reports in relationship with AH Group tools set.
  • DRP - Continuous improvement: Continuously optimize the DRP processes and documents to efficiently manage the Digital service resilience
  • DRP - Crisis management participation: In the event of a disaster, actively contribute to the coordination and execution of the disaster response and recovery plan.
What we offer
What we offer
  • Attractive salary and special payments
  • 30 days paid vacation and extra days-off for special occasions
  • Excellent upskilling opportunities and great international, group wide development prospects
  • Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, transportation subsidy, employee benefits at cooperating companies
  • On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen, cafeteria, kiosk and self-service market, good traffic connection
  • Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout)
  • Working in a diverse environment, with more than 140 nationalities, where every voice is heard
  • Fulltime
Read More
Arrow Right

Process and Procedural Document Specialist, Sr. Manager

Parexel FSP is hiring a Process and Procedural Document Specialist, Sr. Manager ...
Location
Location
Argentina; Brazil; Mexico , Remote; Remote; Remote
Salary
Salary:
Not provided
parexel.com Logo
Parexel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of a BA or BS is required, advanced degree in relevant field desirable. Degree or professional certification in process design or change management, or equivalent experience
  • A minimum 5-8 years of experience in design and documentation of pharmaceutical business processes (safety, regulatory, medical and/or clinical). Demonstrated process development expertise
  • Ability to manage multi-phase moderately complex projects with multiple contributors/collaborators, facilitate cross functional global or enterprise teams, optimize subject matter involvement, and interacts at all levels in a matrix environment. Strong organizational skills and ability to prioritize multiple projects and meet targeted deliverables and deadlines
  • strong planning and multi-tasking skills
  • Ability to lead by example, demonstrating the sponsor’ values and effectively implement strategies through influence and persuasion
  • Demonstrate ability to adapt to changing situations and work well under pressure
  • Technical proficiency, including skills in use of common desktop tools (MS Word, MS Excel, MS Project)
  • tools for process design and mapping
  • and systems for document management, publishing, communication, and learning management
  • Understanding of the fundamentals of electronic publishing of procedural documents
Job Responsibility
Job Responsibility
  • Lead a matrix team comprised of global and/or local subject matter experts, business process owners, and key stakeholders, with minimal assistance, in the development, revision, process mapping, process enhancements, implementation and maintenance of process quality standards and procedural documentation (policies, SOPs and associated documents) for approximately 10,000 colleagues across the sponsor’ clinical, medical, safety, regulatory and enterprise quality management system global processes
  • Function as a key subject matter expert in the document management model, quality management system, and quality standards. Providing advice and recommendations to global and local colleagues on process enhancement and continuous improvement project teams. provide strategic recommendations regarding process design, documentation development, change management and supporting systems by understanding the business, organization and associated responsible roles
  • Plan and manage process development projects to address the full life cycle: requirements and policy setting
  • process design, documentation and training development and delivery
  • change management planning and deployment
  • and transition to an oversight system that incorporates performance monitoring and continuous improvement once the new/revised process is fully operational
  • Applies knowledge and understanding of global regulations in a GxP environment and produces processes and related documentation that meets regulatory requirements, supports corporate compliance, is inspection ready and is designed with operational effectiveness in mind and contains measurable controls where applicable
  • Identifies areas of training focus and collaborate closely with training developers on training strategies and plans
  • Contribute to compliance and audit/inspection readiness strategies and plans
  • Participate in regulatory inspections, external PV license partner audits, and other internal audits by being the liaison for documentation requests and responding to findings
Read More
Arrow Right