Delivery and Consulting Lead for Supply Chain Solutions

• Own end-to-end delivery of all LEA Reply implementations in North America (WMS, YMS, LMS, and related modules)
• Define and enforce delivery governance, methodology, and quality standards aligned with global Reply frameworks
• Build and scale the North American implementation team, including onboarding, training, structure, and performance management
• Proactively manage delivery risk, escalations, and corrective action plans to ensure on-time, on-budget outcomes
• Ensure solutions align with customer business objectives, ROI expectations, and operational realities, supporting late-stage sales and complex pursuits
• Own services financial performance, including margin, utilization, forecasting, and delivery predictability
• Oversee post–go-live stabilization and transition to Customer Success, driving satisfaction and long-term referenceability
• Collaborate with global Reply teams and partners to balance capacity, share best practices, and ensure consistent customer experience

• 5 years of experience in supply chain software consulting or implementation leadership
• Proven experience delivering WMS or supply chain execution system implementations
• Proven knowledge of system architectures and modern technologies
• Experience managing multi-site, enterprise, or global deployments
• Strong team organization acumen with attention to financial aspects related to long-term projects
• Executive-level communication and stakeholder management skills

• Background in Food & Beverage, Grocery, Retail, Manufacturing, or 3PL
• Experience working for a software vendor, SI, or global consulting organization
• Experience with modular or microservices-based platforms
• Familiarity with global delivery and near/offshore models

bonus