Deliverability Consultant Jobs

Dotdigital

Location:
United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We’re looking for a team player to join as a Deliverability Consultant on our talented Messaging Operations team. This role will provide strategic help to our customers and internal stakeholders, and assist with Dotdigital’s anti-abuse efforts. The work completed will be key in making sure customers are getting the most from their email programs and the Dotdigital platform is performing optimally by encouraging best practices.

Job Responsibility:

Complete operational tasks such as building ramp ups, handling inbound customer support requests (via Zendesk) and handling compliance
Provide consulting to customers who are experiencing deliverability challenges
Proactively identify opportunities to recommend deliverability consulting and communicate that to the account owner/manager
Assist the global sales organization with RFPs and other needs during the sales process
Champion Messaging Operations through internal advocacy
Represent Dotdigital at industry events and in community forums
In collaboration with the entire team, develop and maintain deliverability best practice standards, and communicate these in the form of written documentation
Stay current with applicable industry trends and best practices
Strive to be an expert in the Dotdigital platform as well as deliverability toolsets used

Requirements:

1-2+ years of experience in email deliverability
Detailed knowledge of factors affecting email deliverability
Able to troubleshoot technical issues affecting email delivery and deliverability
Knowledge of the Microsoft office suite
particularly Excel
Proven customer facing experience with strong communication skills
Able to interpret customer problems, independently research using available resources, and apply practical solutions
Manage client expectations appropriately and communicate progress back effectively
Able to prioritize competing tasks, handle responsibilities with a sense of urgency, take accountability, and operate with transparency
Willing to work with customers in multiple time zones and be flexible with the working schedule
Understand the importance of documentation
both using it and writing it
A creative thinker and problem solver who’s happy to step outside their comfort zone

Nice to have:

Working knowledge of DNS - especially SPF, DKIM and DMARC
SMS or other digital messaging knowledge outside of email
Experience with: Kibana, Splunk or similar
Zendesk or similar
Monday.com or similar

What we offer:

Parental leave
Medical benefits
Paid sick leave
Dotdigital day
Share reward
Wellbeing reward
Wellbeing Days
Loyalty reward

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Deliverability Consultant