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Deliverability Consultant

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Dotdigital

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Location:
United Kingdom

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We’re looking for a team player to join as a Deliverability Consultant on our talented Messaging Operations team. This role will provide strategic help to our customers and internal stakeholders, and assist with Dotdigital’s anti-abuse efforts. The work completed will be key in making sure customers are getting the most from their email programs and the Dotdigital platform is performing optimally by encouraging best practices.

Job Responsibility:

  • Complete operational tasks such as building ramp ups, handling inbound customer support requests (via Zendesk) and handling compliance
  • Provide consulting to customers who are experiencing deliverability challenges
  • Proactively identify opportunities to recommend deliverability consulting and communicate that to the account owner/manager
  • Assist the global sales organization with RFPs and other needs during the sales process
  • Champion Messaging Operations through internal advocacy
  • Represent Dotdigital at industry events and in community forums
  • In collaboration with the entire team, develop and maintain deliverability best practice standards, and communicate these in the form of written documentation
  • Stay current with applicable industry trends and best practices
  • Strive to be an expert in the Dotdigital platform as well as deliverability toolsets used

Requirements:

  • 1-2+ years of experience in email deliverability
  • Detailed knowledge of factors affecting email deliverability
  • Able to troubleshoot technical issues affecting email delivery and deliverability
  • Knowledge of the Microsoft office suite
  • particularly Excel
  • Proven customer facing experience with strong communication skills
  • Able to interpret customer problems, independently research using available resources, and apply practical solutions
  • Manage client expectations appropriately and communicate progress back effectively
  • Able to prioritize competing tasks, handle responsibilities with a sense of urgency, take accountability, and operate with transparency
  • Willing to work with customers in multiple time zones and be flexible with the working schedule
  • Understand the importance of documentation
  • both using it and writing it
  • A creative thinker and problem solver who’s happy to step outside their comfort zone

Nice to have:

  • Working knowledge of DNS - especially SPF, DKIM and DMARC
  • SMS or other digital messaging knowledge outside of email
  • Experience with: Kibana, Splunk or similar
  • Zendesk or similar
  • Monday.com or similar
What we offer:
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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