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Marriott Bonvoy Logo Marriott Bonvoy · Customer Service

Delighted To Serve Agent

Indonesia, Bali · Job Posted June 15, 2026
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Job Responsibility

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
  • Receive, record, and relay messages accurately
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
  • Provide information to guests about room features, property amenities, and local areas of interest
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
  • Assist guests with accessing internet and guestroom entertainment
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • and protect company assets
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others, and support team to reach common goals
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats
  • stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
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