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The Delegation Oversight Clinical Auditor RN II is responsible for ensuring that delegates contracted to perform Utilization Management (UM) functions on behalf of L.A. Care (LAC) is in compliance with all UM regulatory requirements and new legislation through the maintenance of required policies/procedures/workflows/processes/audit tools necessary to meet the requirements. This position utilizes a rapid team approach for needed improvements identified through external audits of delegated entities. This position assist in maintaining continuous quality improvement in the Delegation Oversight Clinical Audit unit ensuring that departmental/divisional and organizational goals are accomplished through overseeing and facilitating compliance of the Plan Partners, Participating Provider Groups (PPG), Specialty Health Plans (SHP), and contracted provider network as managed by the Delegation Oversight Department. This position is responsible, as part of the oversight team, for ensuring compliance of the Plan Partners and/or Participating Physician Groups (PPG) to regulatory, contractual and L.A. Care requirements. This position is responsible for performing annual and focused audits. This position also acts as a liaison between the Plan Partners and PPGs and L.A. Care Health Plan regarding UM issues. The position assists in improving access and utilization performance of Plan Partners and PPGs by being a resource for best practices and providing continuous feedback. Additionally, the oversight responsibility of this position includes reporting to management and providing consultation/instructional/coaching recommendations to improve overall compliance of Plan Partners and PPGs with all regulations and standards.
Job Responsibility:
Ensuring delegate compliance with UM Policies/Procedures, Letter Templates, Workflows, Processes, and Audit Tools
Preparing the Delegation Oversight Clinical Audit team for internal audits and for conducting PP/PPG audits
Preparing the Delegation Oversight Department for review by external regulatory bodies
Completing annual, focused and periodic audit activities
Developing and conducting ongoing monitoring activities
Maintaining confidentiality in compliance with HIPAA requirements
Providing training, education and consultation to PP and PPGs
Conducting Interrater Reliability Testing
Working with other departments to facilitate teamwork
Performing other duties as assigned
Requirements:
Associate's Degree in Nursing
At least 7 years in a clinical setting with at least 3 years in a managed care setting in Utilization Management/Case Management
Knowledge of issues pertaining to Medi-Cal and other HMO & IPA contracts, & payers
Ability to manage and organize large volumes of data
Knowledge of accreditation entities and their requirements
Excellent verbal and written communication skills and excellent interpersonal skills
Good working knowledge of regulatory requirements/standards
Ability to work independently
Ability to solve complex issues and identify creative solutions
Computer ease & literacy with Word, Excel, PowerPoint Skills
Registered Nurse (RN) - Active, current and unrestricted California License