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PoloWorks Logo PoloWorks · Insurance

Delegated Authority Oversight Manager

United Kingdom, London · Job Posted March 05, 2026
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Job Description

The Delegated Authority (DA) Oversight Manager leads the framework for oversight and assurance of delegated authority business, ensuring all delegated arrangements are governed, monitored, and reported in line with regulatory expectations, internal policies, and the organisation’s risk appetite. The role acts as a key control function, providing challenge, insight, and escalation where required, while partnering with stakeholders to support high-quality, compliant delegated authority operations.

Job Responsibility

  • Lead the end-to-end oversight of delegated authority arrangements, including binders, lineslips, master policies, consortia and Delegated Claims Administrators (DCAs), ensuring effective governance, control, and regulatory compliance
  • Own and manage the due diligence, onboarding, approval, renewal, and termination processes for all delegated authority and DCA arrangements
  • Oversee the onboarding and ongoing governance of Syndicate Service Companies
  • Ensuring the Delegated Authority portfolio and associated Syndicates operate to Lloyd’s and other Regulatory prescribed requirements
  • Develop and maintain strong working relationships with key internal and external stakeholders
  • Monitor, challenge, and escalate Key Performance Indicators and Service Level Agreement’s
  • Ensuring all relevant processes and procedure documents are up to date, approved annually by the Board and remain compliant
  • Providing guidance and support for delegated authority and customer issues
  • Managing the oversight of customer outcomes and customer commitments for Delegated Authorities, Claims, Complaints and Conduct risk
  • Providing the management and oversight of regular reporting, including regulatory returns
  • Oversight of reporting to the Delegated Authority Oversight Group (DAOG) and Syndicate Monitoring Committee (SMC)
  • Manage Coverholder and DCA audits, ensuring findings are appropriately reported, actions agreed, and remediation tracked to completion

Requirements

  • Significant experience in the Lloyd’s market in a delegated underwriting management role
  • Good understanding of the regulations around appointed representatives
  • Understanding of Lloyd’s Principles for Doing Business
  • Some understanding of exposure management beneficial
  • Good knowledge of underwriting systems, bordereaux management systems and underwriting management information desirable
  • Good level of Windows IT skills essential
  • Self-motivated and proactive
  • Excellent written and verbal communication skills with strong interpersonal skills
  • Ability to adapt to changing priorities and manage multiple deadlines
  • Ability to work collaboratively with others and establish strong relationships both internally and externally

Nice to have

  • Some understanding of exposure management
  • Good knowledge of underwriting systems, bordereaux management systems and underwriting management information

What we offer

  • Discretionary annual bonus
  • Minimum 24 days of annual leave (with the option to buy more)
  • Flexible, hybrid working
  • Private health insurance
  • Life assurance
  • Income protection
  • Enhanced pension contributions
  • Occupational maternity and paternity pay
  • Company volunteering days
  • Electric Vehicle (EV) leasing scheme
  • Employee assistance programme with retail discounts and savings
  • Generous employee referral scheme
  • Regular sports and social events
  • Free Cheltenham bus travel
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