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The Delegated Authority (DA) Oversight Manager leads the framework for oversight and assurance of delegated authority business, ensuring all delegated arrangements are governed, monitored, and reported in line with regulatory expectations, internal policies, and the organisation’s risk appetite. The role acts as a key control function, providing challenge, insight, and escalation where required, while partnering with stakeholders to support high-quality, compliant delegated authority operations.
Job Responsibility:
Lead the end-to-end oversight of delegated authority arrangements, including binders, lineslips, master policies, consortia and Delegated Claims Administrators (DCAs), ensuring effective governance, control, and regulatory compliance
Own and manage the due diligence, onboarding, approval, renewal, and termination processes for all delegated authority and DCA arrangements
Oversee the onboarding and ongoing governance of Syndicate Service Companies
Ensuring the Delegated Authority portfolio and associated Syndicates operate to Lloyd’s and other Regulatory prescribed requirements
Develop and maintain strong working relationships with key internal and external stakeholders
Monitor, challenge, and escalate Key Performance Indicators and Service Level Agreement’s
Ensuring all relevant processes and procedure documents are up to date, approved annually by the Board and remain compliant
Providing guidance and support for delegated authority and customer issues
Managing the oversight of customer outcomes and customer commitments for Delegated Authorities, Claims, Complaints and Conduct risk
Providing the management and oversight of regular reporting, including regulatory returns
Oversight of reporting to the Delegated Authority Oversight Group (DAOG) and Syndicate Monitoring Committee (SMC)
Manage Coverholder and DCA audits, ensuring findings are appropriately reported, actions agreed, and remediation tracked to completion
Requirements:
Significant experience in the Lloyd’s market in a delegated underwriting management role
Good understanding of the regulations around appointed representatives
Understanding of Lloyd’s Principles for Doing Business
Some understanding of exposure management beneficial
Good knowledge of underwriting systems, bordereaux management systems and underwriting management information desirable
Good level of Windows IT skills essential
Self-motivated and proactive
Excellent written and verbal communication skills with strong interpersonal skills
Ability to adapt to changing priorities and manage multiple deadlines
Ability to work collaboratively with others and establish strong relationships both internally and externally
Nice to have:
Some understanding of exposure management
Good knowledge of underwriting systems, bordereaux management systems and underwriting management information
What we offer:
Discretionary annual bonus
Minimum 24 days of annual leave (with the option to buy more)
Flexible, hybrid working
Private health insurance
Life assurance
Income protection
Enhanced pension contributions
Occupational maternity and paternity pay
Company volunteering days
Electric Vehicle (EV) leasing scheme
Employee assistance programme with retail discounts and savings