Defined Contribution Customer Solutions Specialist Job at Alight Solutions (Charlotte, North Carolina)

Intermediate Customer Onboarding Specialist

We are looking for a high output, thoughtful, and skilled onboarding specialist ...

Location

Canada , Vancouver, Calgary, Toronto

Salary:

70200.00 - 95000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Healthy customer obsession and focus on delivering exceptional client experience
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
Comfort and confidence facilitating ‘in person’ live sessions through Zoom
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Conduct strategy and training sessions to ensure customers are onboarded in a manner that sets them up for success in adopting Clio’s suite of products
Identify what would indicate a customer’s “first value” and drive towards achieving it
Take complete responsibility for your ownership window as part of a customer’s entire Clio lifecycle, including setting customers up successfully for post-ownership window
Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department)
Own customer account health with Clio’s suite of products, mitigating risk through proactive churn prevention
Be confident, articulate, and sensitive to the needs of customers and internal partners
Contribute regularly to our customer-facing knowledge base [Help Center]
Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, extraction and training activities
Gain an expert understanding of and stay up to date with Clio’s suite of products and common workflows

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Customs Compliance Specialist

The Customs Compliance Specialist leads, manages and organizes import and export...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong knowledge of customs and trade compliance including classification, valuation, country of origin, free trade agreements, bonded management and other customs related topics
A comprehensive understanding of how customs functions within the value and supply chain
Proficiency in conducting compliance reviews and working with external customs audit
Proficient in MS Office applications
Fluent in English, both written and spoken
Process-driven with a proactive approach to find better ways of working
Strong analytical mindset and attention to detail
Self-starter with the ability to learn quickly
Deep understanding of customs and trade compliance
Excellent written and verbal communication skills

Job Responsibility

Responsible for day-to-day compliance activities and operations within Customs and Trade Compliance function
Serve as direct liaison with customs authorities for daily compliance activities and special regulatory procedures
Collaborate to establish and maintain controls that ensure compliance and mitigate risks
Establish and maintain compliance procedures, working methods, and systems/tools requirements
Assist with customs and trade compliance activities in audits, investigations, rulings, and court cases
Lead or support periodic self-reviews and audits
Provide customs and trade advice to key stakeholders and projects
Ensure tariff number accuracy using the 4-eye principle
Assist in defining requirements and testing for customs tools and solutions
Contribute to customs expansion projects

Fulltime

Data Solutions Sales Specialist

The Data Solutions Sales Specialist role is an onsite position based primarily i...

Location

Qatar , Doha

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor’s Degree preferred, or equivalent experience
Engineering or technology education, advanced degree or MBA desired
Typically 6-10+ years account management experience
Experience in IT industry preferred
Experience working within an IT department and/or working within customers is a plus
Experience in vertical industry preferred
Experience in different sales roles is a plus
Drives Results
Strategic Planning
Sales Execution

Job Responsibility

Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions
Influences the decision-making of customer executives through describing the value of HPE's solutions and their relevance to the customer's priorities
Positions HPE strategy and solutions in such a way that the customer sees that HPE is critically important to their business
Builds and executes a plan to drive growth and profitability across HPE's portfolio
Drives growth in HPE's strategic value portfolio
Leverages HPE programs and tools
Contributes to internal reviews connected to deals and sales planning
Engages with the customer to identify opportunities
Translates customers' business challenges and goals into IT opportunities
Leads pipeline building activities for the account

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Solution Specialist, Senior Manager – Baggage Portfolio

As a Solution Specialist, Senior Manager – Baggage Portfolio, you will bring dee...

Location

India , Delhi; Mumbai; Bengaluru

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Expert knowledge of airport/airline baggage technologies, including BIMs, BRS, MDS, repatriation and loading systems
Deep knowledge of the specific aspects of the customer base in the given region and methodologies applied for successful engagement
Technically fluent, with a solid grasp of cloud-based solutions, APIs, and integration frameworks
Demonstrated ability to apply customer journey mapping and insights to design solutions that solve pain points and exceed customer expectations
Proven experience in customer-centric presales processes, enabling solution design that drives customer satisfaction and commercial win rates
Strong design thinking mindset, consistently approaching complex problems through iterative, user-first solutioning
Comfortable navigating high-stakes, high-urgency customer interactions and translating feedback into tangible solution improvements
Ability to collaborate across geographies and functions to co-create value with teams including Product Management, Sales, and Engineering
Effective communicator with a talent for translating technical features into business value, able to engage at all stakeholder levels including C-suite
Commercially astute and analytically sound, capable of developing tailored pricing and go-to-market strategies

Job Responsibility

Act as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio
Analyze the assigned market and deliver recommended targets for building the pipeline
Contribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term
Provide guidance to the regional teams on building solid solutions at optimal cost base
Deliver insights on customer use cases and replicate where applicable
Shape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals
Guide customers through solution design processes based on a clear understanding of their pain points, business processes, and operational constraints
Design and deliver product demos and solution workshops, showcasing the value of SITA’s baggage solutions in a customer’s specific context
Provide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demand
Lead internal cross-functional collaboration with Product, Engineering, Delivery, Pricing, and Operations to co-create solution proposals

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
Flex Day: Make your workday suit your life and plans
Flex Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Access our 24/7 EAP and Champion Health platform for all-around wellbeing
Professional Development: Build your skills with LinkedIn Learning and internal training programs
Competitive Benefits: Designed to suit your country and contract type

Fulltime

Data Migrations Specialist

We are looking for a high output, analytical, and skilled Data Migrations Specia...

Location

Canada , Burnaby, Calgary or Toronto

Salary:

62400.00 - 84400.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Healthy customer obsession and focus on delivering exceptional client experience
Expert in Microsoft Excel (ex. you can comfortably perform different Lookups, Left/Right/Trim, IfError, and other formulas and be able to recognize and interpret patterns)
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
Experience with coding an asset
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Work closely with Sales and Customer Onboarding Specialists to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Perform data transformations and imports from various sources (often CSV and SQL) into the Clio products and handle escalated data processing cases
Provide superb customer service throughout the data migration process
Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department)
Be confident, articulate, and sensitive to the needs of customers and internal partners
Contribute regularly to our customer-facing knowledge articles
Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, and testing of data transformation, extraction and training activities
Gain a deep understanding of and staying up to date with the Clio product and common workflows
Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Senior Solution Consultant or Solution Architect – Infor M3

Are you ready to step into a role where you can grow, develop, and combine your ...

Location

Sweden , Stockholm; Göteborg; Malmö

Salary:

Not provided

Columbus United Kingdom

Expiration Date

Until further notice

Requirements

Bachelor’s or Master Degree in a relevant field
Minimum of 5+ years of experience
Experienced from a similar commercial presale or Consultant role
Strong teamwork, fast learning, and adaptability
Exceptional communication and presentations skills
Significant experience working with the Infor M3 ERP or Infor Cloud Suites
A structured approach to tasks and the ability to meet deadlines effectively
Willingness to travel up to 30 days per year (primarily short trips)
Valid VISA or Swedish Citizenship
Fluency in English

Job Responsibility

Work closely with sales representatives and customers
Contribute to the design and delivery of large, customized solution proposals
Define opportunity-specific strategies with sales representatives
Guide customers toward customized solutions and projects
Lead discovery meetings, pitch solutions, and participate in road mapping discussions
Respond to RFx requests, scope solutions, craft messaging, and prepare impactful customer-facing presentations
Take charge of opportunities alongside sales reps
Coordinate with consultants and specialists to deliver cohesive and effective solutions
Develop a specialty in industries, products, or methodologies
Deliver compelling demos of the Infor M3 Cloud Suites and other solutions

Client Consultant

The Customer Solutions Design Consultant leads and delivers a variety of consult...

Location

United Kingdom , Manchester

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Expertise in Genesys Cloud CX is essential
Applying structured problem solving techniques to diagnose and resolve complex technical, operational, or business challenges
Advising on and refining the technologies, tools, and approaches best suited for new solutions, services, or customer outcomes
Gathering information through discovery and consultation, evaluating options, assessing implications, and providing clear, evidence based recommendations
Ensuring proposed solutions meet business, user, and operational requirements, while aligning with broader architectural principles, service strategies, and platform constraints
Demonstrating a growth mindset through continuous learning, reflection, and staying current with industry trends
Applying strong commercial and business acumen, leveraging a deep understanding of the organisation, customer context, and market dynamics to inform decision making
Defining and structuring the essential components required to form viable technical or service solutions, ensuring clarity, scalability, and alignment with customer needs
Supporting customers and stakeholders through technology transitions, guiding them from legacy environments into modern platforms and operating models

Job Responsibility

Captures detailed customer technical and business requirements and translates them into clear, actionable solution recommendations aligned with consulting and solution‑development methodologies
Advises on and helps shape the technical direction for customer engagements, supporting stakeholders in moving toward effective solution designs based on best practice, platform capabilities, and desired business outcomes
Leads and facilitates the review and validation of new solutions and in‑life service enhancements, ensuring they integrate effectively across all domains and align with product roadmaps and broader strategic objectives
Encourages continuous improvement across solution development, consulting practices, and delivery capability throughout end‑to‑end engagements
Manages customer‑facing consulting engagements, including scoping, producing Statements of Work, and coordinating third‑party contributions and dependencies
Builds strong senior‑level customer relationships by providing trusted specialist consulting support and helping shape service strategy, operational decisions, and long‑term transformation plans
Promotes consistency in architectural, technical, and delivery processes to reduce cost, increase efficiency, and enhance solution quality
Guides customer migration planning and execution, supporting organisations through transitions from legacy platforms to modern technologies and operating models
Coordinates and contributes to impact assessments, solution documentation, and updates to ensure accuracy, traceability, and alignment with evolving requirements
Supports the resolution of complex solution and service issues by guiding root‑cause analysis, coordinating troubleshooting activities, and managing escalations to protect delivery outcomes

What we offer

10% on target annual bonus
BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
X4 Salary Life Assurance
Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
25 days annual leave (not including bank holidays), increasing with service
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
24/7 private virtual GP appointments for UK colleagues
2 weeks paid carer’s leave
World-class training and development opportunities

Fulltime

Vice President, Customer Solutions

Accountable for leading the Supply Chain Advisory Organization team that develop...

Location

United States , Coppell

Salary:

164396.00 - 230802.00 USD / Year

Blue Yonder

Expiration Date

Until further notice

Requirements

Proven senior leadership experience managing teams with an understanding of what is needed to drive success across all industries with customer facing demos, proofs of concept, and/or pilot programs within the supply chain or enterprise software sector
Strong strategic thinker with the ability to translate vision into executable plans and measurable outcomes
Exceptional communication skills, with the ability to convey complex product value propositions convincingly to executive audiences
Customer-focused approach, with a track record of building long-term industry and client relationships
Ability to thrive and make critical business decisions in a fast-paced, innovative environment, managing multiple priorities and driving scalable frameworks
Demonstrated ability to recruit, develop, and retain high-performing teams
Experience collaborating cross-functionally with Sales, Product, Marketing, and Customer Success to drive cohesive go-to-market strategies
Deep knowledge of supply chain technologies, industry trends, and competitive landscape
Analytical mindset with a focus on data-driven decision making and continuous improvement
Understanding of global delivery models (e.g., follow-the-sun)

Job Responsibility

Lead and manage the Supply Chain Advisory Organization team responsible for developing, delivering, and continuously improving demos, proofs of concept, and customer pilots
Define, communicate, and drive the strategic vision for Custom Demos, POCs, and Pilots, ensuring alignment with sales consulting and broader company objectives
Develop and mentor a world-class team skilled in qualifying opportunities and executing high-impact demos and pilots that clearly articulate Blue Yonder’s product value and ROI
Collaborate closely with Sales, Product Management, Marketing, and other internal stakeholders to ensure messaging, demos, and competitive intelligence are aligned and compelling
Build and maintain strong, long-term relationships with customers, prospects, and industry leaders to cultivate ongoing business opportunities and drive customer success
Regularly engage with customers and prospects to understand their evolving needs and effectively communicate Blue Yonder’s solution benefits and strategic value
Monitor, analyze, and report key performance metrics, wins, and losses, leveraging insights to refine strategies and team performance
Lead competitive intelligence efforts, ensuring the team is informed and equipped to address market challenges within the sales cycle
Drive innovation in the POC framework, ensuring scalability, quality, and consistency in all demos and pilots delivered
Own recruitment, engagement, motivation, and retention of top talent to build a resilient and scalable team

What we offer

Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as
Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

Fulltime

Defined Contribution Customer Solutions Specialist

Alight Solutions

Location:
United States of America , Charlotte, North Carolina

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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