Defined Contribution Customer Solutions Specialist Job at Alight Solutions (Virtual)

Defined Contribution Customer Solutions Specialist

This role involves handling inbound calls and providing financial education on c...

Location

United States of America , Charlotte, North Carolina

Salary:

51000.00 - 65000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

Possess FINRA Series 6 or 7
Series 63/65/66 a plus
Demonstrate Defined Contribution or Qualified Plan experience
Experience in customer Service, and/or financial services
Possess analytical skills for problem solving and ability to troubleshoot basic technical problems
Be detail oriented with a high degree of accuracy and personal accountability
Able to work in high pressure environment with seasonality high volume
Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information
Demonstrate sustained confidence and resilience during difficult interactions
Possess ability to ask relevant probing questions to better assess customer needs

Job Responsibility

Handling inbound calls and providing financial education
Answering complex questions, investment and payment options available to plan participants
Offering guidance on appropriate tools and services
Providing information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules
Working independently to troubleshoot and research issues, and develop solutions
Processing transactional support to plan participants
Focusing guidance on qualified and non-qualified retirement plan benefits

What we offer

A variety of health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
A number of voluntary benefit options

Fulltime

Specialist Customer Support and USP

Location

Sweden , Uppsala

Salary:

Not provided

Danaher Corporation

Expiration Date

Until further notice

Requirements

MSc in biotechnology, bioprocess or biomedical engineering, or a related life sciences field
PhD within protein production or a related field is regarded as a strong advantage
Solid experience from an industrial environment, with a clear customer focus and diligence in delivery, is strongly advantageous
Excellent oral communication skills, with the ability to confidently present complex technical concepts and tailor messaging to different audiences
Demonstrated ability to define and communicate clear project objectives and priorities in dynamic or uncertain environments
Courage and professional judgment to advise clients proactively, even in situations involving uncertainty or potential risk
Analytical and solution-oriented mindset
High flexibility and the ability to switch efficiently between tasks
A self-driven, goal-oriented approach and a willingness to learn new things
English is the working language

Job Responsibility

Be part of the Testa Center team, contributing to a broad range of activities spanning hands-on operational work, activity planning, and the development of future strategies
Act as an upstream expert with a focus on small‑ to pilot‑scale cell cultivation techniques, working closely with clients in a dynamic and collaborative environment
Support Testa Center clients in project planning, training, troubleshooting, and execution
Participating in project consortia together with external academic and non-academic partners and governmental bodies, contributing to project progress, follow-up, and reporting as needed
Contribute to continuous improvement by identifying gaps, appropriately escalating issues, and proposing solutions where possible
Maintain the center’s instrument park and ensure documentation of working routines and procedures
Represent Testa Center to a wide range of visitors—including students, researchers, companies, opinion leaders, and public and trade organizations—and participate in external conferences, networking events, and exhibitions as required
Support the coordination and preparation of the facility for wet lab exercises conducted by university organizations using Testa Center for higher education programs

Fulltime

Senior AI Specialist Solutions Architect, AWS

Amazon Web Services (AWS) is leading the next phase of AI adoption and is seekin...

Location

Australia , Sydney

Salary:

Not provided

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

7+ years of design, implementation, or consulting in applications and infrastructures experience
5+ years of management of technical, enterprise customer facing resources or equivalent experience
5+ years of design/implementation of production AI systems

Job Responsibility

Build technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey while adopting GenAI/ML and Agentic technologies across their organisation
Manage the overall technical relationship between AWS and our customers, making recommendations on security, cost, performance, reliability and operational efficiency to accelerate their challenging GenAI/ML and Agentic projects
Be the voice of the customer, sharing their needs with regard to their usage of our services impacting the roadmap of AWS GenAI/ML and Agentic features
Link technology to tangible solutions, with the opportunity to define cloud-native GenAI/ML and Agentic architectural patterns for a variety of use cases
Participate in the creation and sharing of best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts) and evangelize and educate about running GenAI/ML and Agentic workloads on AWS technology (e.g. through workshops, user groups, meetups, public speaking, online videos or conferences)
Lead hands-on deep dives and technical workshops, contributing reusable code, reference architectures, and internal technical assets for the broader engineering organization

Fulltime

Vice President, Customer Solutions

Accountable for leading the Supply Chain Advisory Organization team that develop...

Location

United States , Coppell

Salary:

164396.00 - 230802.00 USD / Year

Blue Yonder

Expiration Date

Until further notice

Requirements

Proven senior leadership experience managing teams with an understanding of what is needed to drive success across all industries with customer facing demos, proofs of concept, and/or pilot programs within the supply chain or enterprise software sector
Strong strategic thinker with the ability to translate vision into executable plans and measurable outcomes
Exceptional communication skills, with the ability to convey complex product value propositions convincingly to executive audiences
Customer-focused approach, with a track record of building long-term industry and client relationships
Ability to thrive and make critical business decisions in a fast-paced, innovative environment, managing multiple priorities and driving scalable frameworks
Demonstrated ability to recruit, develop, and retain high-performing teams
Experience collaborating cross-functionally with Sales, Product, Marketing, and Customer Success to drive cohesive go-to-market strategies
Deep knowledge of supply chain technologies, industry trends, and competitive landscape
Analytical mindset with a focus on data-driven decision making and continuous improvement
Understanding of global delivery models (e.g., follow-the-sun)

Job Responsibility

Lead and manage the Supply Chain Advisory Organization team responsible for developing, delivering, and continuously improving demos, proofs of concept, and customer pilots
Define, communicate, and drive the strategic vision for Custom Demos, POCs, and Pilots, ensuring alignment with sales consulting and broader company objectives
Develop and mentor a world-class team skilled in qualifying opportunities and executing high-impact demos and pilots that clearly articulate Blue Yonder’s product value and ROI
Collaborate closely with Sales, Product Management, Marketing, and other internal stakeholders to ensure messaging, demos, and competitive intelligence are aligned and compelling
Build and maintain strong, long-term relationships with customers, prospects, and industry leaders to cultivate ongoing business opportunities and drive customer success
Regularly engage with customers and prospects to understand their evolving needs and effectively communicate Blue Yonder’s solution benefits and strategic value
Monitor, analyze, and report key performance metrics, wins, and losses, leveraging insights to refine strategies and team performance
Lead competitive intelligence efforts, ensuring the team is informed and equipped to address market challenges within the sales cycle
Drive innovation in the POC framework, ensuring scalability, quality, and consistency in all demos and pilots delivered
Own recruitment, engagement, motivation, and retention of top talent to build a resilient and scalable team

What we offer

Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as
Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

Fulltime

Windows & Surface Devices Solutions Specialist Regional Sr Director, EMEA

The Commercial Device & Solution Sales (CDSS) organization, is part of the Windo...

Location

United Kingdom , London

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Proven experience, including senior sales leadership roles, managing high-performance sales and/or technical-sales teams, coaching solution sales and account development strategies, and/or leadership roles in multi-tiered large organizations
Strong and proven senior technical sales leadership experience in devices and/or cloud-based services growth
Strong and proven Leadership in a scale business, including experience of channel leverage & leadership
Strong and proven people management experience, including managing high performance sales and technical-specialist teams, coaching solution specialist and account development strategies, and/or leadership roles in multi-tiered large organizations
Manager of managers experience
Hands-on experience working with enterprise AI, Cloud and Security solutions and programs, especially Microsoft’s Modern Work solutions
Deep familiarity with partnership business models and Global Systems Integrators (GSI) go to market
Proven leadership in large, complex organizations
Excellent communication and collaboration skills

Job Responsibility

Acts as a prominent customer and partner advocate within the subsidiary/area, providing feedback and guidanceSales Operations and Pipeline Management to solution area leaders to shape strategy and drive continuous improvement to capture market opportunities and establish trust
Champions the prioritization of customer success and advocates for customized strategies that deliver on their specific needs and objectives
Promotes early involvement of strategic partners in the sales cycle to accelerate customer adoption and value realization at scale
Contributes to multiple rhythms of business (RoB) within the enterprise and incorporates both external (e.g., customer) and internal (e.g., sellers, internal teams) perspectives
Provides insights and feedback to internal teams to enhance go-to-market (GTM) strategies
Coaches and mentors teams on simplifying and aligning sales plays to meet market and customer needs
Proactively identifies and aligns solution scenarios with customer and partner organizations, ensuring that Microsoft's offerings integrate with and add value to their business operations
Serves as a trusted advisor for customers and partners, leveraging insights to drive success in the marketplace
Leads high-level conversations with customers that underscore the strategic partnership between Microsoft, partners, and customers’ business objectives, fostering long-term business relationships
Ensures access to customer support resources through Unified Support, accelerating business value realization and transformation

Fulltime

Pricing Specialist - Enterprise Solutions

We are seeking an experienced Pricing Specialist to support and lead commercial ...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Ability to develop commercial and pricing propositions, ideally within complex or multinational environments
ability to engage in customer-facing discussions and commercial negotiations
skilled in financial and analytical modelling, with a strong understanding of business or mathematical principles
confident in interpreting data and translating it into clear, actionable commercial recommendations
detail-oriented, with a high level of accuracy and a structured approach to problem solving
able to build effective working relationships across teams and stakeholders
fluent in English, with clear and confident communication skills
organised and adaptable, able to prioritise competing deadlines in a dynamic environment

Job Responsibility

Manage and contribute to bid pricing activities for global and single-country business opportunities
develop and structure commercial propositions that balance customer needs with internal business requirements
collect, validate and analyse inputs from sales and other stakeholders to inform pricing decisions
create pricing strategies and complex financial models that reflect deal profitability across the offer lifecycle
provide clear recommendations covering commercial, financial and risk aspects of deals
support account teams with high-quality proposal materials, presentations and documentation
participate in customer discussions and negotiations, building trust through clear and credible commercial insight
maintain and apply competitor analysis to support informed pricing decisions
ensure new products and tariffs are commercially viable and consistent across multiple markets
approve pricing propositions within defined governance limits and escalate where required

What we offer

Exposure to complex, high-value enterprise and multinational commercial deals
opportunities to work with diverse stakeholders across markets and functions
a role that combines analytical depth with customer and business impact
a collaborative environment focused on trust, quality and continuous improvement
a dynamic environment where innovative ideas are welcome
a collaborative community supported by a diverse team
access to internal and external training programmes
coaching and mentoring culture
participation in company activities and Vodafone Foundation events
corporate assets including laptop and mobile phone with Vodafone RED subscription

Fulltime

Technical Customer Support Specialist

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the s...

Location

United States

Salary:

50000.00 - 65000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

C1 level English proficiency (spoken and written) and the ability to communicate professionally and clearly
2+ years of experience with customer-facing technical support (application, OS, or Networking)
knowledge of performance monitoring and tuning tools, problem determination and recovery, and security
customer advocacy, empathy, and keen attention to detail
experience with PSIM or Alarm Monitoring Centers

Job Responsibility

Monitor and respond in a timely manner to ticketing queues, escalations, and emails
Escalate support requests from internal and external channels
Provide clear constructive feedback and responses to customers’ support requests
Handle difficult situations in a professional manner at all times
Appropriately prioritize competing deliverables and activities
Represent the voice of the customer within Bold Group
Contribute regularly to internal and external knowledgebase articles
Work within defined Service Level Agreements
Solve complicated with your technical and product expertise
Continuously grow your depth of knowledge on the products you support, as well as expanding to new technologies and domains as you learn more of our products

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development through Udemy
Robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Student Loan Repayment Program

Fulltime

Pricing Specialist - Enterprise Solutions - VOIS (Maternity Cover)

We are seeking an experienced Pricing Specialist to support and lead commercial ...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience in developing commercial and pricing propositions, ideally within complex or multinational environments
Comfortable engaging in customer-facing discussions and commercial negotiations
Skilled in financial and analytical modelling, with a strong understanding of business or mathematical principles
Confident in interpreting data and translating it into clear, actionable commercial recommendations
Detail-oriented, with a high level of accuracy and a structured approach to problem solving
Able to build effective working relationships across teams and stakeholders
Fluent in English, with clear and confident communication skills
Organised and adaptable, able to prioritise competing deadlines in a dynamic environment

Job Responsibility

Manage and contribute to bid pricing activities for global and single-country business opportunities
Develop and structure commercial propositions that balance customer needs with internal business requirements
Collect, validate and analyse inputs from sales and other stakeholders to inform pricing decisions
Create pricing strategies and complex financial models that reflect deal profitability across the offer lifecycle
Provide clear recommendations covering commercial, financial and risk aspects of deals
Support account teams with high-quality proposal materials, presentations and documentation
Participate in customer discussions and negotiations, building trust through clear and credible commercial insight
Maintain and apply competitor analysis to support informed pricing decisions
Ensure new products and tariffs are commercially viable and consistent across multiple markets
Approve pricing propositions within defined governance limits and escalate where required

What we offer

Exposure to complex, high-value enterprise and multinational commercial deals
Opportunities to work with diverse stakeholders across markets and functions
A role that combines analytical depth with customer and business impact
A collaborative environment focused on trust, quality and continuous improvement
A dynamic environment where innovative ideas are welcome
A collaborative community supported by a diverse team
Access to internal and external training programmes
Coaching and mentoring culture
Participation in company activities and Vodafone Foundation events
Corporate assets including laptop and mobile phone with Vodafone RED subscription

Fulltime

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Defined Contribution Customer Solutions Specialist

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What we offer

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