Defined Contribution Client Success Manager Job at Alight Solutions (Virtual, Illinois)

Sr Manager, Client Success

The Senior Manager, Client Success is accountable for leading a team of Client S...

Location

United States , Multiple locations

Salary:

126700.00 - 228400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Seven (7) years of related professional experience, or a combination of education and experience deemed equivalent. (Required)
Minimum 5+ years of relevant experience in customer success, account management, or client-facing lifecycle roles. (Required)
3-5 years of experience with direct people leadership experience, preferably overseeing customer-facing teams in a B2B environment (telecom, SaaS, or enterprise services ideal). (Required)
3-5 years of demonstrated success leading teams responsible for account retention, adoption, and customer value realization. (Required)
Experience driving operational rigor through customer health metrics, lifecycle playbooks, and retention strategies. (Preferred)
Background managing executive-level customer relationships and overseeing performance in highly visible or regulated verticals (e.g., public sector, enterprise tech, healthcare) (Preferred)
Strong coaching and sustainment experience
skilled in reinforcing process adherence, developing team capability, and managing through change (Preferred)
Effective at navigating matrixed organizations, aligning cross-functional stakeholders, and removing roadblocks that impact customer delivery. (Preferred)
Customer Lifecycle Strategy: Proven ability to lead teams executing customer lifecycle strategies across onboarding, adoption, and renewal. (Required)

Job Responsibility

Team Leadership & Capability Development- This leader is responsible for building and developing a high-performing team of Client Success Managers (CLSMs). They will set and reinforce performance expectations aligned to core Client Success KPIs such as retention rate, customer adoption, and value realization. A key portion of this responsibility—approximately half—is dedicated to sustainment and capability elevation. The Senior Manager reinforces adherence to the Client Success model through coaching, success planning reviews, field routines, and feedback loops. They will lead regular team development activities, manage skill progression, and help embed best practices into daily execution. This focus on sustainment ensures lasting enablement and continuous improvement, allowing the team to scale with consistency and impact.
Strategic Customer Engagement –The Senior Manager plays a hands-on role in deepening executive-level relationships with key customers. They serve as the senior point of contact on complex issues, engage directly with customer stakeholders to reinforce the T-Mobile value proposition, and ensure the voice of the customer is represented in internal discussions. By participating in or leading strategic business reviews and overseeing retention plans, the Senior Manager strengthens customer loyalty and ensures alignment with business outcomes that matter to our largest and most strategic accounts.
Lifecycle Oversight & Play Execution – This role owns the operational performance of the Client Success team across the full customer lifecycle—from onboarding through adoption and renewal. The Senior Manager ensures that CLSMs consistently execute prescribed lifecycle plays and maintain rigorous focus on customer health. They oversee the creation and progress of customer success plans, evaluate the effectiveness of proactive interventions, and refine workflows to drive impact at scale. Their oversight ensures that success efforts are targeted, standardized, and measurable.
Cross-Functional Orchestration –The Senior Manager is accountable for enabling seamless collaboration between CLSMs and internal functions such as Sales, Implementation, Engineering, and Support. They proactively identify and remove roadblocks to execution, escalate cross-functional gaps, and ensure roles are clearly defined across lifecycle handoffs. By championing internal alignment and clarity, they ensure that customers receive a unified, coordinated experience from the broader account team and that internal dependencies do not hinder customer progress.
Data-Driven Performance Management –This role uses customer data and performance analytics to manage team effectiveness and to drive proactive interventions. The Senior Manager leverages tools such as the Account Health Dashboard, usage trend reports, and account-level KPIs to identify risks and opportunities. They guide their team in using data to inform outreach strategies, assess adoption gaps, and prioritize retention plays. In addition, they own the communication of team performance metrics to leadership and identify areas for continuous improvement based on empirical insights.
Strategic Contribution & Special Projects – The Senior Manager also plays a key role in advancing strategic initiatives within the Client Success function. This includes contributing to roadmap pilots, implementing new processes or tools, and leading special projects tied to churn reduction, revenue acceleration, or lifecycle transformation. They act as a thought partner to leadership and a change agent within the organization, continuously surfacing opportunities to improve how the team delivers customer outcomes at scale.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

GTM Enablement Manager, Client Success

This role acts as the single point of accountability for preparing Customer Succ...

Location

Canada; United Kingdom; Ireland; Spain; Portugal; Italy

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in enablement, program management, Customer Success, Sales, or a related role
Strong understanding of Customer Success motions, with at least 2 years of experience working in or closely with CS, Onboarding, or a revenue-impacting role
Experience designing and delivering enablement programs for global, distributed teams
Ability to translate complex product, process, or domain knowledge into clear, actionable learning
Excellent project management and organizational skills
able to balance multiple priorities in a fast-paced environment
Confident facilitator, coach, and communicator with strong presentation skills
fluent in English
Highly collaborative, able to build trust and influence across CS, Product, Enablement, and cross-functional teams
Data-informed and outcomes-focused, with experience defining and tracking enablement KPIs

Job Responsibility

Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs
Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles
Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities
Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application
Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences
Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows
Enable CSMs to confidently drive product adoption, value realization, and renewal readiness
Partner with Product and Customer Education to reinforce best practices for ongoing client enablement
Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions
Define program milestones and success metrics aligned to CS and GTM goals

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Client Success Manager

This is a critical, high-impact leadership role where you will be accountable fo...

Location

Singapore; Georgia , Singapore; Tbilisi

Salary:

Not provided

Pave Bank

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in Commercial, Client Success, Account Management, or a strategic client-facing role
3+ years managing and scaling teams (preferably in a global capacity)
Proven ability to define and execute a high-growth Client Success strategy that resulted in documented success in NRR/retention within a complex FinTech, SaaS, or digital banking environment
Deep understanding of the financial technology landscape, including digital assets, crypto, Web3, and technology-driven financial infrastructure
Exceptional executive presence, communication, and negotiation skills, capable of influencing senior leaders both internally and externally
Highly analytical and comfortable using data (usage patterns, health scores, financial projections) to make strategic, operational, and resourcing decisions

Job Responsibility

Define the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product goals
Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upsell and cross-sell) within the existing client base, managing the Client Success pipeline, and targets
Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and feature utilization
Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation
Voice of the Client: Act as the voice of the customer internally, working directly with the Tech, Operations, and Compliance leaders to influence the product roadmap and prioritize client-critical initiatives

What we offer

Competitive compensation and benefits package
Equity in the company

Fulltime

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...

Location

United States

Salary:

138000.00 - 168000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
Bachelor’s degree required
MBA/MPH or relevant graduate degree preferred
Deep familiarity with healthcare operations and change management within regulated environments required
Excellent organizational and time-management skills
disciplined risk/issue management and deadline accountability
Exceptional communication and interpersonal skills with demonstrated executive presence
able to build and sustain strong relationships across clinical, operational, and executive stakeholders
Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
Experience collaborating cross-functionally and coordinating complex programs

Job Responsibility

Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
Standardize and improve CS playbooks
Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
Partner with teams on renewal and expansion strategy
contribute to SOWs, amendments, and forecasting
Provide timely updates and executive-ready summaries to senior leadership and customer sponsors

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

Customer Success Manager

Customer Success Manager Financial Services SaaS London / Hybrid £75,000 - £100,...

Location

United Kingdom , London

Salary:

75000.00 - 100000.00 GBP / Year

Harrington Starr

Expiration Date

Until further notice

Requirements

Strong background in financial services
Proven experience in Customer Success, Account Management, Relationship Management, or Consulting
Demonstrable experience owning long-term client relationships in a B2B SaaS or enterprise technology environment
Solid understanding of fund managers, fund administrators, and settlement processes
Comfortable engaging with senior, technical, and operational stakeholders
Able to translate complex platforms into clear commercial and operational value
Structured, proactive, and outcome-focused approach
Comfortable operating in a scaling business where processes are still being defined

Job Responsibility

Own and manage a portfolio of financial-services clients post go-live
Develop a deep understanding of each client's operating model, workflows, and success criteria
Drive platform adoption, value realisation, and long-term retention
Act as a strategic partner to clients as their requirements evolve
Lead regular client reviews, health checks, and success planning sessions
Monitor usage, adoption, and risk signals to proactively address issues
Own renewals and identify value-led expansion opportunities
Work closely with Implementation, Product, Support, and Sales to deliver a joined-up client experience
Feed structured customer insight back into Product and Engineering teams
Help define Customer Success processes, playbooks, and best practice

What we offer

Performance-linked bonus
Comprehensive benefits package
Flexible, hybrid working
Strong investment in learning, development, and career progression

Fulltime

Project Manager - Client Services

We are looking for a highly organised and proactive Project Manager to join our ...

Location

Spain , Madrid

Salary:

Not provided

Maisa

Expiration Date

Until further notice

Requirements

Proven Experience: 4+ years of experience managing complex technology projects, preferably in enterprise software (SaaS), AI, or automation sectors
Methodology Expertise: Strong command of Agile and Waterfall methodologies with the ability to apply the right framework to the specific needs of a project or client
Technical Literacy: While you don't need to code, you must be comfortable discussing technical concepts such as APIs, cloud infrastructure (AWS/Azure), and LLMs with both engineers and business stakeholders
Stakeholder Mastery: Demonstrable experience managing multi-departmental stakeholders in large regulated multinational organisations
Adaptability: A self-starter mindset with the ability to create structure out of the ambiguity common in high-growth, early-stage startups
Communication: Excellent verbal and written communication skills in both Spanish and English
Travel: Willingness to travel up to 25% of the time to client sites or Maisa offices

Job Responsibility

Project Leadership & Execution: Lead the end-to-end delivery of Maisa Studio and Digital Worker implementations across multiple high-stakes enterprise accounts
Develop and maintain detailed project plans, defining clear milestones, resource requirements, and critical paths to ensure successful rollouts
Monitor project health, tracking progress against timelines and budgets while managing scope to prevent creep in complex technical environments
Cross-Functional Coordination: Act as the primary bridge between our internal delivery teams (FDEs and Consultants) and customer-side project teams
Facilitate regular sprint planning, stand-ups, and retrospective meetings to ensure alignment and momentum
Coordinate technical dependencies, such as infrastructure readiness, API access, and security approvals, ensuring our delivery teams have what they need to succeed
Stakeholder Management & Governance: Establish clear communication cadences with customer project leads and executive sponsors
Provide transparent reporting on project status, risks, and performance metrics, ensuring the accountability in our Making AI accountable mission is reflected in our delivery process
Identify, document, and mitigate project risks through proactive problem-solving and escalation management
Process Optimization: Continuously refine our delivery methodology to accelerate time-to-value for our customers

What we offer

You will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have the opportunity to work with cutting-edge Agentic Process Automation that’s reshaping how enterprises approach AI deployment
You will get to directly influence how major multinational organizations transform critical business processes, working on genuinely differentiated technology that solves real enterprise AI challenges
Following our recent $25m Seed Round, we’re scaling quickly and realising significant enterprise traction
This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development
Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all

Fulltime

Customer Success Manager

At Mercell, we’re on a mission to revolutionize public procurement by making it ...

Location

Multiple Countries , Multiple Cities

Salary:

Not provided

Mercell

Expiration Date

Until further notice

Requirements

Demonstrated experience (ideally 3+ years) in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment
Excellent relationship-building, stakeholder communication and problem-solving skills
Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention
Data-driven mindset with experience using ticketing systems, CRM and Customer Success tools
Comfortable working in a fast-paced, evolving environment
Familiarity with subscription-based business models and customer lifecycle management
Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Finnish, Latvian, Lithuanian, Estonian

Job Responsibility

Manage a defined customer portfolio, including scaled or high value strategic accounts
Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers
Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools
Drive product adoption and clearly communicate customer value and outcomes
Ability to deliver low-touch, digital-first customer engagement
Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles
Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback
Act as the 'Voice of the Customer' to inform product and process improvements

Fulltime

Customer Success Manager

The Customer Success Manager is a key role within the Customer Experience organi...

Location

France , Paris, Nantes

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

You speak Spanish, French and English fluently
You have a solid background in customer success, account management, or project management within the SaaS or tech industry
You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation
You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

Job Responsibility

Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT
Drive adoption of our software and identify opportunities for expansion
Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions
Engage with customers in insightful ways, including delivering personalised, action-focused business reviews
Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans
Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team
Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo

What we offer

Flexible working hours
Hybrid setup allowing 3-4 days working from home
34 days of annual leave and RTTs
Option to Work from Anywhere for up to 30 days per year
€500 budget to enhance your home office
50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance
€9,5 worth of meal vouchers per working day (50% employer-funded)
16 weeks of paid maternity leave
4 weeks of paid leave for the second parent
Gradual return to work program

Fulltime

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Defined Contribution Client Success Manager

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