Defined Contribution Client Manager Job at Alight Solutions (Virtual)

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...

Location

United States

Salary:

138000.00 - 168000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
Bachelor’s degree required
MBA/MPH or relevant graduate degree preferred
Deep familiarity with healthcare operations and change management within regulated environments required
Excellent organizational and time-management skills
disciplined risk/issue management and deadline accountability
Exceptional communication and interpersonal skills with demonstrated executive presence
able to build and sustain strong relationships across clinical, operational, and executive stakeholders
Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
Experience collaborating cross-functionally and coordinating complex programs

Job Responsibility

Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
Standardize and improve CS playbooks
Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
Partner with teams on renewal and expansion strategy
contribute to SOWs, amendments, and forecasting
Provide timely updates and executive-ready summaries to senior leadership and customer sponsors

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

New

Defined Contribution Client Manager

This role oversees daily operational performance for assigned clients and operat...

Location

United States of America , Illinois

Salary:

80000.00 - 104000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

3+ years in Defined Contribution
Be knowledgeable of Defined Contribution recordkeeping systems
Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors
Have proven analytical abilities and attention to detail when working with complex data
Be solutions oriented and have ability to report data to stakeholders
Have management and organizational skills with ability to adapt to change
Experience coaching and leveraging work through others

Job Responsibility

Utilizing knowledge of Defined Contribution to interpret complex client requirements
Addressing questions related to unique situations, participant inquires, client escalations and requirements
Manages the operations of a client team through developing talent and delegating work
Communicate regularly with clients on all aspects of daily operations
Driving stable and consistent delivery from internal and external partners
Using data to influence standardization and process innovation
Communicating, validating and managing eCAT with client
Managing defined contribution plans and understanding their effect on clients and participants
Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency
Focus on improving delivery quality

What we offer

health, dental and vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities
flexible working arrangements

Fulltime

New

Defined Contribution Client Success Manager

The DC Client Success Manager (DC CM) oversees daily operational performance for...

Location

United States of America , Virtual, Illinois

Salary:

60000.00 - 90000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

3+ years in Defined Contribution
Be located in the Contiguous United States
Be knowledgeable of Defined Contribution recordkeeping systems
Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors
Have proven analytical abilities and attention to detail when working with complex data
Be solutions oriented and have ability to report data to stakeholders
Have management and organizational skills with ability to adapt to change
Experience coaching and leveraging work through others.

Job Responsibility

Utilizing knowledge of Defined Contribution to interpret complex client requirements
Addressing questions related to unique situations, participant inquires, client escalations and requirements
Manages the operations of a client team through developing talent and delegating work
Communicate regularly with clients on all aspects of daily operations
Driving stable and consistent delivery from internal and external partners
Using data to influence standardization and process innovation
Communicating, validating and managing eCAT with client
Managing defined contribution plans and understanding their effect on clients and participants
Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency
focus on improving delivery quality.

What we offer

health coverage
dental coverage
vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities

Fulltime

Vice President, Account Management

Serve as a senior leader within Client Services and a key voice on the Senior Le...

Location

United States , Seattle

Salary:

137500.00 - 150000.00 USD / Year

Walker Sands

Expiration Date

Until further notice

Requirements

At least 12-15 years leading client accounts in a marketing, PR and/or creative agency
Demonstrated success in managing high-value, integrated marketing accounts with complex and large budget scopes
Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape
Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts
Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure
Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts
Strong financial acumen with experience managing client budgets, profitability, and utilization metrics
Ability to work under pressure and manage multiple priorities simultaneously
Proficiency in project management tools and software
Excellent listening, negotiation and presentation skills

Job Responsibility

Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager
Works with services teams to define program goals and strategy
monitors results and client business impact
builds client relationships
and manages account profitability, client health and renewals
Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams
Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices
Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities
Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts
Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services)

What we offer

Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more
Employer-matched 401(k) and access to financial planning services
Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year
Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams
Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift
Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more
Clear career paths, mentorship programs, and learning events to help you grow professionally

Fulltime

Defined Contribution Client Leader

As the Defined Contributions Client Leader, you will be responsible for total se...

Location

United States of America , Virtual

Salary:

120000.00 - 145000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

10+ years in DC and a variety of client experience
Demonstrate excellent communication and interpersonal abilities, with a focus on client relationship management
Possess exceptional leadership and team management skills, with the ability to inspire and motivate others
Be knowledgeable about industry trends, regulations, and best practices in defined contributions
Have a solid understanding of financial services and investment products relevant to defined contributions
Possess a relevant background in finance, business, or a related field
Bachelor’s degree (business context preferred) or equivalent work experience required

Job Responsibility

Leading the defined contributions client team in developing and implementing strategic plans to meet client needs and business goals
Providing guidance and direction to the team in delivering high-quality service and support to clients
Collaborating with internal stakeholders to ensure seamless coordination and execution of client initiatives
Monitoring industry trends and regulatory changes to proactively address client needs and maintain compliance
Overseeing the development and delivery of client reports, presentations, and communications
Building and maintaining lasting client relationships through effective communication and problem-solving

What we offer

A variety of health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Several voluntary benefit options

Fulltime

Client Onboarding Project Specialist

The Client Onboarding Project specialist will play a key role in driving process...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience in Business, Finance, Project Management, or a related field
Strong project management and coordination skills, including experience with project plans, stakeholder tracking, and status reporting
3+ years of experience in client onboarding, account maintenance, or operations within financial services (Wealth management or corporate banking preferred)
Exposure to project methodologies (Agile, PM/ PRINCE 2 certification or similar) is required
Proficiency with MS Office (Excel, PowerPoint, Project, or equivalent tools)
Excellent communication, organization, and analytical skills
Demonstrated ability to challenge existing processes constructively and support continuous improvement
Strong risk and control awareness, ensuring adherence to internal policies and regulatory standards
English fluency (written and spoken) required

Job Responsibility

Support the delivery of Client transformation initiatives, including process redesign, automation, and operational efficiency projects
Manage project tasks, track milestones, and maintain documentation (plans, benefit logs, misregisters, etc)
Act as the Business Activity Owner for Suppliers /Vendors which may fall under the Scope of the Team
Collaborate with cross-functional teams (Onboarding, Account Maintenance, Technology, compliance, Risk & Business) to implement process and system enhancements
Provide subject matter expertise in client onboarding processes, documentation requirements, and system flows to ensure operational feasibility of proposed changes
Participate in defining and documenting new procedures, user stories, and training material to support adoption of new processes or tools
Support the monitoring of project performance metrics such as cycle time, good-order submissions, and rework rates
Identify and escalate potential risks or issues, ensuring proactive follow-up and timely resolution
Facilitate working groups or feedback sessions with bankers, associate bankers, and operations teams to identify improvement opportunities
Contribute to building a culture of ownership and accountability, ensuring changes are embedded and sustainable

What we offer

Paid Parental Leave Program (maternity and paternity leave)
A supportive workplace for professionals returning to the office from childcare leave
Award-winning pension plan
multisport
holiday allowance
Private Medical Care Program
Group Life Insurance
Consideration for annual discretionary bonus
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

Fulltime

Customer Success Director

The Customer Success Director at NTT DATA is a pivotal leadership role responsib...

Location

United States of America

Salary:

160000.00 - 296000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to develop and maintain solid stakeholder relationships
Excellent communication skills (verbal and written) coupled with good questioning skills
Significant leadership skills and ability to drive standards of performance
Significant understanding of financial statements and metrics
Significant ability to interpret complex data/reports, derive business insights and define relevant operating responses
Significant understanding of organization's high-level operating model
Significant understanding of the organization's services business and commercial service offerings available
Significant knowledge and understanding of IT service environment, service operations and ITIL practices
Demonstrates a significant understanding of and the ability to position “partnership” offerings
Significant understanding of company approach to Client Success Management

Job Responsibility

Accountable for the achievement of services revenue and gross profit targets for the region through in-contract growth and on-time renewals
Leads a cross functional team of professionals
Provides mentoring, coaching and manages the performance and professional development of their cross functional team
Continuously upskills and improves the capability of the Client Success Management professionals
Accountable for development of client contract strategies
Works closely with Client Success Management professionals and other client-facing stakeholders
Remains constantly informed of major service delivery or relationship issues affecting key clients
Develops and maintains relationships with key strategic clients
Contributes to the development of Group Client Success Management strategy
Ensures alignment to the Client Success Management operating model and strategy

What we offer

Medical, dental, and vision insurance
Flexible spending or health savings account
Life, and AD&D insurance
Short-and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

Senior Manager, Client Lead

Blockstream is the leading Bitcoin company, providing cutting-edge infrastructur...

Location

Switzerland , Zurich

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

7-10 years of experience in client management, account management, consulting, or service sales roles within fintech, financial services, or technology infrastructure
Proven success managing and growing enterprise or institutional client accounts
Strong experience selling and managing professional services, platform services, or complex technology solutions
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Experience working in regulated environments such as banking, custody, payments, or capital markets
Strong commercial acumen, including deal structuring, pricing, and contract management
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Excellent communication, negotiation, and stakeholder management skills
Ability to work cross-functionally with technical, delivery, and product teams
Languages: Swiss German, German, and English required

Job Responsibility

Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value
Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support
Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined
Drive account planning, pipeline development, and service expansion across assigned clients
Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
Ensure clear alignment between client expectations, contracted scope, and delivery outcomes
Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews

Fulltime

Defined Contribution Client Manager

Alight Solutions

Location:
Canada , Virtual

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 05, 2026

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