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Defendant Motor Damage Team Leader

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Direct Line Group

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Location:
United Kingdom , Leeds ▼

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Category:
Legal

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Reporting to Defendant Operations Lead, you will be responsible for leading the effective delivery of litigated motor damage claims, ensuring high-quality legal outcomes for customers while meeting business performance objectives. The role exists to provide strong technical oversight, people leadership, and operational control across a specialist litigation team. By combining legal expertise with leadership capability, the role ensures claims are handled proactively, compliantly, and cost-effectively. The Team Leader also plays a key role in developing people, embedding a customer-focused culture, and driving continuous improvement across the function.

Job Responsibility:

  • Lead and oversee the conduct of litigated Defendant Motor Damage claims, ensuring files are progressed proactively, compliantly, and in line with client strategies and Civil Procedure Rules
  • Provide technical leadership and supervision across the team, ensuring consistently high standards of legal advice, drafting, and decision-making
  • Manage and develop team performance, setting clear expectations, coaching individuals, and supporting engagement, capability, and progression in line with performance frameworks
  • Plan and manage resources effectively, including capacity, workflow, recruitment, absence, and succession planning, to ensure service standards and productivity targets are met
  • Embed a strong customer-focused culture, ensuring ownership, accountability, and clear communication throughout the customer journey
  • Drive continuous improvement, acting as a positive change agent by identifying opportunities to enhance processes, efficiency, and team performance
  • Ensure compliance and governance, including complaints handling, SARs, people management processes, and regulatory obligations
  • Contribute to financial and operational performance, supporting budget management and cost-effective litigation strategies

Requirements:

  • Qualified Solicitor (England & Wales) or CILEx with a current practising certificate and the right to conduct litigation
  • Solid experience in civil litigation, ideally within motor damage or insurance-related matters
  • Experience supervising, coaching, or directing junior or non-qualified staff
  • Strong technical capability in drafting, negotiation, and case strategy
  • Sound commercial awareness and understanding of cost-effective litigation decision-making
What we offer:
  • 9% employer contributed pension
  • Up to 10% Annual performance-based bonus
  • 50% off home, motor and pet insurance plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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