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We’re the team behind the UK’s telecom networks—building, upgrading, and keeping the country connected! From fibre installs to 5G rollouts, we make it happen with innovation, speed, and a smile. If you love a challenge and want to be part of something big, Comex 2000 is the place to be. We’re looking for a driven and influential Defects Manager to lead our end‑to‑end defect management function and protect the business from regulatory, financial and reputational risk. If you’re passionate about quality, compliance and getting things right first time, this role puts you at the heart of operational performance. You’ll lead a high‑performing team, improve reinstatement quality, reduce penalties, and build strong relationships with Local Authorities and clients. Your work directly safeguards margin, reduces exposure to FPNs and S74 charges, and drives a culture of proactive, data‑led quality management.
Job Responsibility:
Own the full defect lifecycle from identification to closure
Prioritise high-risk cases to minimise S74 exposure and prevent escalations
Ensure compliance with streetworks legislation and codes of practice
Manage disputes and liability challenges to protect commercial interests
Maintain accurate, audit-ready records and performance data
Build and maintain defect dashboards to track SLAs, ageing and financial risk
Analyse trends and root causes to drive preventative action
Improve workflows, systems and reporting to boost speed and accuracy
Forecast financial exposure and reduce avoidable costs
Act as the main escalation point for defect-related issues
Build strong relationships with Local Authorities, clients and supply chain partners
Lead, coach and develop a multi-disciplinary team
Drive a culture of accountability, collaboration and continuous improvement
Requirements:
Strong leadership and team-development skills
Excellent communication, stakeholder engagement and negotiation ability
Confident managing disputes and resolving complex issues
Strong analytical skills with a data-driven mindset
Ability to manage multiple programmes and priorities
Proficiency in Microsoft Office, Power BI and digital reporting tools
Solutions-focused approach with strong problem-solving capability
Extensive knowledge of streetworks legislation and defect management
Experience reducing defect volumes through preventative strategies
Proven experience managing FPNs, S74 charges and formal disputes
Understanding of operational, financial and performance drivers
Experience improving processes and digital workflows
Strong background working with Local Authorities and clients