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Default Reporting Specialist

Valon Mortgage

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Job Description:

The Default Reporting Specialist is responsible for producing, validating, and delivering accurate and timely default-reporting to investors and insurers within the delinquency and default mortgage servicing lifecycle. This role supports servicing leadership, default operations teams (collections, loss mitigation, foreclosure, bankruptcy, REO), compliance, and investor reporting needs. The Default Reporting Specialist ensures default reporting aligns with internal policy, investor requirements, and regulatory expectations while identifying illogical status codes, trends, and recommending process improvements.

Job Responsibility:

  • Reviews, prepares, and submits monthly default status and delinquency reporting to investors and insurers
  • Ensures monthly reporting is accurate - works with other default areas to resolve illogical reporting conditions
  • Ensures monthly reporting is delivered timely according to investor/insurer requirements
  • Resolves investor/insurer edits/correction requests within 24 hours of receipt
  • Escalates problems with reporting submission and inaccurate codes prior to reporting deadlines
  • Responds to audit requests and audit findings relative to default reporting
  • Ensure reports are delivered on time to internal stakeholders and external parties (investors, auditors, etc.) as required
  • Perform reconciliations, variance analysis, exception review, and root-cause investigation for illogical and/or inaccurate status and RFD codes
  • Maintains documentation for report logic and reporting errors
  • Identify trends in default reporting performance
  • Monitor KPI/SLA performance for default reporting
  • Present insights and recommendations to leadership to drive operational improvements
  • Partner with Default Ops, Data/BI, and Compliance to improve reporting processes, automate manual reporting, and refine metric definitions
  • Support creation of dashboards and repeatable report templates
  • Contribute to change management during system updates, mapping changes, or investor requirement changes

Requirements:

  • 2+ years of experience in mortgage default reporting for Fannie Mae, Freddie Mac, PMI, FHA, VA, and USDA
  • Working knowledge of default servicing functions: collections, loss mitigation, foreclosure, bankruptcy, and REO
  • Proficiency with Excel (pivot tables, advanced formulas, data validation, reconciliations)
  • Experience producing recurring operational or investor-facing reports with strong attention to detail
  • Ability to interpret and apply metric definitions and business rules consistently
  • Strong communication skills — able to explain report results, variances, and definitions to non-technical stakeholders
  • Minimum education requirement: High school diploma or GED equivalent required
What we offer:
  • competitive salary and 401 (k) plan
  • comprehensive medical, dental, & vision benefits
  • in-office snacks and drinks, and Bagel Fridays
  • pre-tax deductions for public transportation, rideshare services, and parking expenses
  • Company-wide orientation and other learning & development opportunities
  • 17 days paid time off, sick days, and 11 company holidays
  • 12 weeks off for both birthing and non-birthing parents - fully paid

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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