Deductions Specialist

• Investigate customer deduction claims and complete credit memo processing with a strong focus on accuracy and timely resolution
• Examine backup documentation from customers and retail partners to confirm the validity of deductions and return-related activity
• Record, update, and track deduction details across internal systems to maintain clear and organized account information
• Review shipping, receiving, and logistics records to verify returned products and support credit decisions
• Compare serial number data and receipt information against customer credits to ensure transactions are properly matched
• Reconcile inconsistencies across documents and system records before finalizing deduction or credit actions
• Contribute to reducing outstanding accounts receivable by helping clear aged deduction balances and unresolved items
• Partner with teams across customer service, logistics, accounting, and credit to gather information and resolve issues efficiently

• At least 2 years of experience in deductions, accounts receivable, reconciliation, chargebacks, returns processing, or credit memo administration
• Strong Excel capability, including PivotTables, VLOOKUP or XLOOKUP, filtering, and working within large datasets
• Experience performing effectively in a high-volume transactional or finance-related environment
• Solid attention to detail with the ability to organize work and maintain accuracy across multiple tasks
• Ability to navigate several systems at once and manage competing priorities with minimal supervision
• Strong written and verbal communication skills, along with a detail-focused customer service approach

Experience with retailer portals or major retail customer accounts is a plus

• Medical, vision, dental, and life and disability insurance
• 401(k) plan