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We are looking for a detail-oriented Deductions Analyst to join a paper and packaging organization in Bethlehem, Pennsylvania. This position focuses on evaluating customer deductions, identifying underlying issues, and helping improve the accuracy of financial processes. The ideal candidate will collaborate across departments, apply strong analytical judgment, and contribute to timely account reconciliation and dispute resolution.
Job Responsibility:
Evaluate customer deduction claims related to promotional activity, pricing differences, freight matters, and shortage disputes to confirm legitimacy and financial impact
Partner with customers as well as internal sales, customer service, and operations teams to gather supporting records and bring open deduction issues to resolution in a timely manner
Analyze recurring deduction patterns to uncover root causes and suggest practical improvements that help prevent repeat issues
Record deduction activity accurately within company systems, ensuring each item is classified and documented correctly
Compile monthly aging reports on outstanding deductions and highlight key trends or concerns for leadership review
Contribute to month-end close activities by reconciling deduction-related accounts and helping maintain accurate financial records
Work alongside collections teams to support recovery efforts by resolving approved disputes and clearing valid balances
Maintain well-organized documentation to support audit readiness and compliance requirements
Assist with department initiatives focused on process enhancement and system-related improvements
Requirements:
Experience in financial analysis, deductions management, or a related accounts receivable function
Strong understanding of pricing review, dispute research, and claim validation processes
Proficiency in Microsoft Excel, including the ability to organize data, analyze trends, and prepare reports
Ability to communicate effectively with both customers and cross-functional internal teams
Strong attention to detail with a high level of accuracy in documentation and account coding
Problem-solving skills with the ability to identify root causes and recommend corrective actions
Capacity to manage multiple priorities and meet deadlines in a fast-paced environment