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Dedicated Expert, Care Team SMB

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Irving

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

20.00 - 33.14 USD / Hour
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Job Description:

Team SMB Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, account management, customer education and relationship led sales. Working alongside SMB Dedicated Experts they assist with supporting the authorized users within their team's base to foster strong customer relationships built on trust, growing the business base and revenue, and reducing churn. Dedicated Experts demonstrate a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward –build customer relationships, foster loyalty, and growth focused. They are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.

Job Responsibility:

  • Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns
  • Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions
  • Provides proactive and reactive support through inbound and outbound contact with a “Know Me, Know My Business” customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile
  • Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed
  • Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements

Requirements:

  • High School Diploma/GED (Required)
  • Less than 2 years 1+ years' experience in sales, in a commissioned or quota driven environment - business sales and inside sales experience is a plus. (Preferred)
  • Less than 2 years Wireless/Telecommunications industry experience is a plus. (Preferred)
  • Windows Proficient using a computer, Windows, Outlook (Required)
  • Sales Effectiveness Ability to thrive in a fast-paced sales environment, independently balancing service and sales needs, and managing multiple priorities and deadlines. (Required)
  • Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills. (Required)
  • Product Knowledge TFB product portfolio knowledge (Required)
  • Cold Calling Skilled in outbound calling (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

  • business sales and inside sales experience
  • Wireless/Telecommunications industry experience
What we offer:
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • commuter and transit programs

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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