Dedicated Expert, Care Team SMB

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Team SMB Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, account management, customer education and relationship led sales. Working alongside SMB Dedicated Experts they assist with supporting the authorized users within their team's base to foster strong customer relationships built on trust, growing the business base and revenue, and reducing churn. Dedicated Experts demonstrate a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward –build customer relationships, foster loyalty, and growth focused. They are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.