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Dedicated Cover Receptionist

United Kingdom, London 20293.00 GBP / Year · Job Posted March 22, 2026
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Job Description

We are looking for a Dedicated Lunch Cover Receptionist to join our Rapport team. In this role, you will work across two sites (Old Street and the Mayfair area), providing cover for the static receptionist during their breaks. The client is a commercial real estate firm that develops and invests in properties, focusing on creating sustainable environments and fostering community connections.

Job Responsibility

  • Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards
  • Supporting different buildings, depending on the demand of the operation
  • Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
  • Proactively dealing with enquiries and requests in person, via telephone or email, in timely and professional manner
  • Communicate to the Assistant Guest Services Manager and Guest Services Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly

Requirements

  • Outgoing personality and ability to easily build rapport with key stakeholders
  • Excellent command of English, verbal and written
  • Creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
  • Ability to work independently and as a part of a large team
  • Excellent personal presentation and interpersonal skills
  • Passion to deliver excellent guest service in everything that they do
  • Preferably at least one year of customer service experience in similar role (e.g. front of house reception within a luxury hotel, premium airlines, or a corporate environment)

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards for outstanding peers
  • One paid day off annually to support a cause

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