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We are looking for a Dedicated Lunch Cover Receptionist to join our Rapport team. In this role, you will work across two sites (Old Street and the Mayfair area), providing cover for the static receptionist during their breaks. The client is a commercial real estate firm that develops and invests in properties, focusing on creating sustainable environments and fostering community connections.
Job Responsibility:
Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards
Supporting different buildings, depending on the demand of the operation
Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
Proactively dealing with enquiries and requests in person, via telephone or email, in timely and professional manner
Communicate to the Assistant Guest Services Manager and Guest Services Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly
Requirements:
Outgoing personality and ability to easily build rapport with key stakeholders
Excellent command of English, verbal and written
Creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
Ability to work independently and as a part of a large team
Excellent personal presentation and interpersonal skills
Passion to deliver excellent guest service in everything that they do
Preferably at least one year of customer service experience in similar role (e.g. front of house reception within a luxury hotel, premium airlines, or a corporate environment)