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This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Consultants to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with. The schedule for this role will include a 40-hour work week with five 8-hour shifts from 11:00 PM to 10:00 AM EST. This position operates on a rotating overnight schedule, any day of the week (Sunday through Saturday), to provide continuous coverage.
Job Responsibility:
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian and US-specific travel requirements
Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
Ensure accurate and timely completion of reservations while meeting travelers' needs
Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
Comprehend and strictly comply with both Canadian and US corporate travel policies, ensuring adherence to regulations and guidelines specific to each market
Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements
Deliver consultative support and exceptional customer service throughout the booking process
Keeping clients informed about all necessary travel documents and health requirements for their destinations
Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares
Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans
Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+
Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity
Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences
Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds
Requirements:
2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of Canadian and US business travelers
In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
Extensive experience constructing complex, multi-city international itineraries involving multiple carriers, fare types, and routing options
Experience delivering concierge-level service to C-suite executives and high-profile travelers requiring discreet, anticipatory, and highly personalized travel arrangements
OPC/TICO Certification or ability to complete within 30 days of employment
Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
A polished and professional demeanor when interacting with clients and colleagues
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
The capacity to make quick and effective decisions to resolve travel-related issues promptly
Excellent communication skills to keep clients informed and reassured throughout the travel process
A deep commitment to delivering exceptional customer service with a focus on client satisfaction
Comfortable and proficient in using travel booking systems and various communication tools
Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
Self-motivated with the ability to work independently and manage tasks successfully
What we offer:
Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
1 paid Volunteer Day per calendar year
Diversity Day (paid leave to observe a holiday or cultural celebration of your choice)