Dedicated Contract Support Officer

• Act as the first point of contact for all staff and visitors
• Liaise with the client and stakeholders
• Work alongside the wider Security Team and all service lines on site
• Ensure the protection of persons and property
• Provide a safe and secure environment
• Maintain good order on site
• Protect the client’s property against loss, theft, damage, fire, water, and waste
• Protect private property belonging to the client, staff, and visitors
• Prevent offences against the law and company policies
• Ensure basic fire precautions are in place and means of escape are clear
• Undertake internal and external patrols and inspections
• Meet and greet visitors and ensure relevant security procedures are carried out
• Escalate security and maintenance related issues to the Facilities Team
• Produce and administer access cards for tenants, visitors and contractors
• Monitor, escalate and respond to alarms with CCTV, Security & BMS systems
• Provide assistance with emergency procedures
• Manage Contractors for the client and tenants
• Complete permit to work forms
• Carry out escort duties for Contractors and some deliveries
• Ensure no unauthorised persons are permitted in prohibited areas
• Maintain accurate records
• Manage ad-hoc projects/tasks
• Monitor and respond to CCTV and intruder alarms
• Liaise with Building Services for out of hours service calls
• Manage Key Control and daily issues
• Perform general security duties and front of house role as requested

• Security Industry Training Organisation basic qualification or equivalent experience
• CCTV licence
• Excellent literacy and communication skills
• Excellent verbal and written English
• Good telephone manner
• Computer literate (E-mail, Word, Excel)
• Capable of using all security equipment necessary
• Reliability, energetic, self-motivation
• Ability to use own initiative and work without supervision
• Ability to cope with multiple tasks in a calm professional manner
• Excellent timekeeping
• Tact and diplomacy to deal with people at all levels
• Self-confidence and an interest in self-development
• Excellent level of physical fitness
• Excellent record of attendance and timekeeping

First aid qualification

• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider