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We are looking for experienced, highly motivated Dedicated Contract Support Officers to work at on a client's portfolio located in an iconic part of London. Job Title: Dedicated Contract Support Officer Location: Knightsbridge Rate: £14.80 If assigned to shift on Campus Contracted Hours: 16 shifts per month minimum. Shift pattern: As requested so flexibility is essential over days/nights/weekends. Please note that if all contracted hours are not fully available on campus, then you may be assigned shifts at any one of our corporate sites to fulfil contractual obligations. The payrate of the site worked on will apply. Shifts are between 8-12 hour duration.
Job Responsibility
Deliver outstanding customer service to staff, students, and visitors
Be very flexible as short notice shifts may be applicable
Take an active interest in, and give commitment to the client
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client positively to all you come in to contact with
Be flexible and adaptable to all tasks or challenges
Ensure all contact is clear, courteous, polite, professional, and respectful
Ensure complete client/tenant/other service provider confidentiality
Appropriate use of CCTV/access control and any other electronic management system
Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice
All Assignment Instructions and Risk Assessments are to be reviewed
Ensure that all Health and Safety and Environmental procedures are followed
To complete any other reasonable task as instructed by your line manager or other Senior Manager
To support internal and external audit processes from Unitrust Security
To act with integrity and in the best interests of the company
To be resilient to working in the most sensitive environments
Be prepared to manage a wide variety and diversity of scenarios, people and challenges
Act in accordance with Company Policies and Procedures and the Unitrust Code of Conduct
Welcome and assist staff, clients, students and visitors to the premises
Ensuring that no unauthorised persons are permitted in prohibited areas
Check identity and credentials of all visitors
Early identification and mitigation of any threats to persons, premises or property
Rotation on different posts and shift where required
Respond to alarms, key control
spatial awareness when on Front of House positions
Standing will be required for periods of time
Record details of any suspected criminal activity on the premises
Develop and maintain positive interactive relationships with all vendors
Have good knowledge of local about local transport links or services in the area
Requirements
Excellent communication skills
Interpersonal skills and confidence is essential
Exceptional customer service skills
Reliable, trustworthy, and punctual
Resilient and calm under pressure with the ability to multi-task
Physically able to conduct all responsibilities associated with the roles documented
Ability to work to instruction and on your own initiative where required
Computer literate and confident with the use of Microsoft Office programmes
Demonstrate an awareness of security threats
Flexibility regarding working practices, hours, and responsibilities
What we offer
Access to Virtual GP
Above industry standards Employee Assistance Programme