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Dedicated Contract Support Officer

United Kingdom, Canary Wharf Employment contract 14.90 GBP / Hour · Job Posted June 29, 2026
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Job Description

Role: Reporting to the security manager, working within this flagship building and prestigious environment in Canary Wharf, you will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Concierge and Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with catering, cleaning, maintenance, and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.

Job Responsibility

  • Deliver outstanding customer service to staff and visitors
  • Take an active interest in, and give commitment to the client
  • Ensure that the environment and service is truly excellent and beyond expectation
  • Promote the client, tenants other service providers positively
  • Be flexible and adaptable to all tasks or challenges
  • Be highly presentable, accountable
  • take responsibility and ownership for any tasks identified or allocated
  • Ensure all contact is clear, courteous, polite, professional and respectful
  • Ensure complete client/tenant/other service provider confidentiality
  • Appropriate use of CCTV/access control and any other electronic management system
  • Be familiar with all Security and Emergency procedures on site
  • All Assignment Instructions / Operations Manual or Standard Operating Procedures to be reviewed, understood, and followed
  • Embrace and deliver the bespoke training requirements
  • Completion of rostered duties and all associated tasks to the highest possible standard
  • Ensure that all Health and Safety and Environmental procedures are followed
  • Welcome and assist staff, clients, tenants, and visitors
  • Work with all colleagues to ensure the integrity of security on the site
  • Early identification and mitigation of any threats
  • Have an outstanding knowledge of the premises
  • Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
  • Have good knowledge of the local area
  • Ensure the security of people, premises, and property
  • Ensure a safe and secure working environment for all
  • Check identity and credentials of staff, contractors and visitors where required
  • Record details of any suspected criminal activity
  • Carry out proactive patrols, internal & external, as directed

Requirements

  • Valid SIA Security Guarding or Door Supervisor Licence
  • Excellent oral, written communication skills, interpersonal skills, and confidence
  • Exceptional customer service skills
  • Reliable, trustworthy, and punctual
  • Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
  • Physically able to conduct all responsibilities associated with the roles documented
  • Ability to work to instruction and on your own initiative where required
  • Computer literate and confident with the use of Microsoft Office programmes

What we offer

  • Access to Virtual GP
  • Above industry standards Employee Assistance Programme
  • Group Life Assurance
  • Personal Pension
  • Cycle to Work Scheme
  • Tech Scheme
  • Company Sick Pay Scheme
  • Long Service Awards
  • Recognition Awards
  • Comprehensive Training
  • Discount Platform
  • Wellbeing Platform
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