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Dedicated Contract Support Officer

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

15.00 GBP / Hour
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Job Description:

We are looking for experienced, highly motivated Dedicated Contract Support Officers to work at a prestigious University Campus located in an iconic part of London.

Job Responsibility:

  • Deliver outstanding customer service to staff, students, and visitors
  • Be very flexible as short notice shifts may be applicable
  • Take an active interest in, and give commitment to the client
  • Ensure that the environment and service is truly excellent and beyond expectation
  • Promote the client positively to all you come in to contact with, throughout the customer journey
  • Be flexible and adaptable to all tasks or challenges
  • Ensure all contact, be it internal or external
  • is clear, courteous, polite, professional, and respectful
  • Ensure complete client/tenant/other service provider confidentiality
  • Appropriate use of CCTV/access control and any other electronic management system
  • Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice
  • All Assignment Instructions and Risk Assessments are to be reviewed
  • Ensure that all Health and Safety and Environmental procedures are followed
  • To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the Client
  • To support internal and external audit processes from Unitrust Security
  • To act with integrity and in the best interests of the company
  • To be resilient to working in the most sensitive environments
  • Be prepared to manage a wide variety and diversity of scenarios, people and challenges
  • Act in accordance with Company Policies and Procedures and the Unitrust Code of Conduct
  • Welcome and assist staff, clients, students and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
  • Ensuring that no unauthorised persons are permitted in prohibited areas
  • Check identity and credentials of all visitors
  • Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
  • Rotation on different posts and shift where required
  • Respond to alarms, key control
  • spatial awareness when on Front of House positions
  • Standing will be required for periods of time
  • Record details of any suspected criminal activity on the premises (internal and external)
  • Develop and maintain positive interactive relationships with all vendors
  • Have good knowledge of the local about local transport links or services in the area for example.

Requirements:

  • Excellent communication skills
  • Interpersonal skills and confidence is essential
  • Exceptional customer service skills
  • Reliable, trustworthy, and punctual
  • Resilient and calm under pressure with the ability to multi-task
  • Physically able to conduct all responsibilities associated with the roles documented
  • Ability to work to instruction and on your own initiative where required
  • Computer literate and confident with the use of Microsoft Office programmes
  • Demonstrate an awareness of security threats
  • Flexibility regarding working practices, hours, and responsibilities.
What we offer:
  • Access to Virtual GP
  • Above industry standards Employee Assistance Programme
  • Group Life Assurance
  • Personal Pension
  • Cycle to Work Scheme
  • Tech Scheme
  • Company Sick Pay Scheme
  • Long Service Awards
  • Recognition Awards
  • Comprehensive Training
  • Discount Platform
  • Wellbeing Platform
  • Living Wage Foundation Service Provider
  • Ideal location close to major transport hubs

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Parttime
Work Type:
On-site work
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