Dedicated Client Services Senior Manager, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Des Moines
El Monte
Irving
Minneapolis

Category:
Finance

Contract Type:
Employment contract

Salary:

119000.00 - 224000.00 USD / Year

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Job Description:

Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.

Job Responsibility:

Manage the relationship support function for a large regional banking office or multiple offices
Manage the end-to-end customer experience including onboarding and extensive problem-solving
Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
Identify and recommend opportunities for process improvement and risk control development
Oversee customer operations which may include initiation and accuracy of loan documentation
Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
Determine appropriate strategy and actions to meet objectives
Interpret and develop policies and procedures to effectively interact and negotiate with management, teams, and customers
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Business Relationship Support
Develop and guide a culture of talent development to meet business objectives and strategy

Requirements:

6+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience

Nice to have:

Leads client service teams across EMEA, APAC, and LATAM, with demonstrated success in navigating regional regulatory environments, cultural nuances, and operational complexities
Manages cross-border client relationships and coordinates service delivery across time zones and jurisdictions
Experience working with regulated Financial Institutions, Non Bank Financial Institutions or International payments
Manages complex client portfolios, resolves escalations, and drives strategic initiatives that enhance client satisfaction and retention
Collaborates effectively with cross-functional teams—including product, implementation, onboarding, and operations—to deliver seamless client experiences

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 15, 2025

Expiration:
September 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Dedicated Client Services Senior Manager