Dedicated Client Services Senior Manager - Global Payments & Liquidity Service, Wells Fargo

Wells Fargo

Location:
United States, CHARLOTTE ▼
DES MOINES
EL MONTE
IRVING
MINNEAPOLIS

Category:
Banking

Contract Type:
Employment contract

Salary:

119000.00 - 224000.00 USD / Year

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Job Description:

Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.

Job Responsibility:

Manage the relationship support function for a large regional banking office or multiple offices
Manage the end-to-end customer experience including onboarding and extensive problem-solving
Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
Identify and recommend opportunities for process improvement and risk control development
Oversee customer operations which may include initiation and accuracy of loan documentation
Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
Determine appropriate strategy and actions to meet objectives
Interpret and develop policies and procedures to effectively interact and negotiate with management, teams, and customers
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Business Relationship Support
Develop and guide a culture of talent development to meet business objectives and strategy

Requirements:

6+ years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, education
3+ years of management or leadership experience

Nice to have:

Leads teams responsible for servicing and implementing complex Global Treasury Management products and services (e.g., ACH, International Wires, Electronic Commerce Services)
Collaborates effectively with cross-functional teams—including product, implementation, onboarding, and operations—to deliver seamless client experiences
Understands client needs across Commercial Banking (CB) and Corporate & Investment Banking (CIB) segments
Demonstrates strong personal leadership, including initiative, accountability, and the ability to inspire and motivate cross-functional teams
Manages complex client portfolios, resolves escalations, and drives strategic initiatives that enhance client satisfaction and retention

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 23, 2025

Expiration:
September 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Dedicated Client Services Senior Manager - Global Payments & Liquidity Service