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The Decision Strategy Lead participates in the design and development of Always On Marketing (AoM) decision management solutions and decision frameworks. They liaise with Commercial Managers to translate commercial requirements into decisioning solutions. They are responsible for applying the design principles of decision strategies into the solutions, understanding next-best-action and how this improves the customer experience. They create predictive models, generating analytics around customer behaviour, allowing them to prioritise propositions accordingly.
Job Responsibility:
Designs, optimises and matures the Decisioning Framework, including design principles, across multiple product, segment and channel touchpoints
Translates business briefs, change requests and scenario requirements into omni-channel design briefs and decisioning tool configuration settings
Supports Commercial Managers in formulating decisioning opportunities
Runs simulations of scenarios resulting from suggested changes to the strategy and provides input to the customer strategy group
Assesses requirements and writes briefs for new capabilities to support AoM communication requirements
Works closely with relevant teams to ensure delivery of these components
Holds accountability for the quality of assets implemented by the Decision Strategy Designers
Manages technical environments (in collaboration with Decision System Leads) from an Operations perspective
Defining and eliciting User/Customer needs and translating them in solution design, aligned to business strategic objectives and constraints
Requirements:
Bachelor’s degree in Management Information Systems (MIS) or Computer Science
Strong design and analytical skills
Customer focus and teamwork abilities
Understands agile methodologies (e.g. Kanban, Lean, Scrum, Design Thinking) and apply agile ways of working
Is an Agile Leader and role model of the agile mind-set and principles
What we offer:
Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month
Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content
Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles