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Decision Strategy Lead

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Vodafone

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Location:
Portugal , Lisboa

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Decision Strategy Lead participates in the design and development of Always On Marketing (AoM) decision management solutions and decision frameworks. They liaise with Commercial Managers to translate commercial requirements into decisioning solutions. They are responsible for applying the design principles of decision strategies into the solutions, understanding next-best-action and how this improves the customer experience. They create predictive models, generating analytics around customer behaviour, allowing them to prioritise propositions accordingly.

Job Responsibility:

  • Designs, optimises and matures the Decisioning Framework, including design principles, across multiple product, segment and channel touchpoints
  • Translates business briefs, change requests and scenario requirements into omni-channel design briefs and decisioning tool configuration settings
  • Supports Commercial Managers in formulating decisioning opportunities
  • Runs simulations of scenarios resulting from suggested changes to the strategy and provides input to the customer strategy group
  • Assesses requirements and writes briefs for new capabilities to support AoM communication requirements
  • Works closely with relevant teams to ensure delivery of these components
  • Holds accountability for the quality of assets implemented by the Decision Strategy Designers
  • Manages technical environments (in collaboration with Decision System Leads) from an Operations perspective
  • Defining and eliciting User/Customer needs and translating them in solution design, aligned to business strategic objectives and constraints

Requirements:

  • Bachelor’s degree in Management Information Systems (MIS) or Computer Science
  • Strong design and analytical skills
  • Customer focus and teamwork abilities
  • Understands agile methodologies (e.g. Kanban, Lean, Scrum, Design Thinking) and apply agile ways of working
  • Is an Agile Leader and role model of the agile mind-set and principles
What we offer:
  • Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month
  • Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
  • Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
  • Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
  • Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content
  • Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Additional Information:

Job Posted:
March 23, 2026

Work Type:
Hybrid work
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