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Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information. The Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries.
Job Responsibility:
Ensuring regulated money and debt advice services are delivered to high quality standards
Meeting KPIs through file reviews, training, coaching
Supporting advisers with complex queries
Requirements:
Accredited debt supervisor
Money and Pension Service (MaPS) accredited debt adviser/caseworker (for development opportunity)
What we offer:
Full training and support
Personal and professional development opportunities