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Debt Specialist/Supervisor

citizensadvice.org.uk Logo

Citizens Advice

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Location:
United Kingdom , Walton on Thames

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Category:
Finance

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Contract Type:
Not provided

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Salary:

19800.00 GBP / Year
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Job offer has expired

Job Description:

Job Title: Debt Specialist/Supervisor. Reporting to: Head of Advice Services. Salary: £33,000 FTE, 36 hours. Pro rata £19,800. Work Pattern: 3 days / week, Mon–Weds. 12-month Fixed Term Contract. Location: Elmbridge West, Walton on Thames, KT12 1BU.

Job Responsibility:

  • To deliver comprehensive, client-focused debt management advice and support
  • Manage debt casework with professionalism and care
  • Attend weekly outreach session and fulfil funder obligations
  • Help supervise volunteer debt case work and complete a monthly IFR
  • In conjunction with Case Checkers and Advice Session Supervisors, help monitor the quality of advice given to debt clients and identify where further support is needed
  • To contribute to reporting for CAEW and our funders
  • Attend regular meetings of paid and unpaid staff as required
  • Ensure that Citizens Advice and the office’s policies in relation to confidentiality, equal opportunities and anti-discrimination are observed and actively promoted
  • Abide by Health and Safety policies and procedures and share responsibility for your own safety and that of colleagues, clients, and visitors to the office
  • Undertake any other duties as are necessary to ensure the effective delivery and development of the service and which are commensurate with the responsibilities of this post

Requirements:

  • Accredited Debt Casework specialist
  • A thorough knowledge of benefit and debt management advice gained through working/volunteering at Citizen’s Advice
  • Experience of working to prescribed quality standards
  • Ability to communicate effectively both orally and in writing
  • Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment
  • Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
  • A flexible approach and the ability and willingness to work as part of a team
  • Ability to monitor and maintain recording systems and procedures, using IT as appropriate
  • Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies

Nice to have:

  • Qualified DRO Intermediary
  • Experience of supervising staff or volunteer workers to achieve required standards

Additional Information:

Job Posted:
March 13, 2026

Expiration:
March 14, 2026

Employment Type:
Parttime
Work Type:
On-site work
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