Debt Solutions Manager Jobs

FARBER

Location:
Canada

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Debt Solutions Manager to join our team on a remote basis (must be willing to meet with clients in-person when requested). In this position the ideal candidate will be involved in meeting with potential clients to review their financial situation and recommending a solution based on one of the services we offer.

Job Responsibility:

Handling inbound calls from potential clients to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation and redirecting clients to appropriate resources and affiliates when our solutions are not suitable
Working with different types of leads from multiple sources and displaying the flexibility needed to adapt to the varying demands this requires
Meeting and exceeding performance metrics and measurement benchmarks related to conversion rates
Striving to improve against metrics and increase conversion rates while balancing this with the need to ensure client satisfaction
Creating a superior customer experience through engagement, listening, and understanding the needs of potential clients
and showing compassion and empathy while guiding the clients through their options
Developing, maintaining and applying the learned knowledge of our specialized industry
Working closely with all support functions to ensure optimal employee and client journeys are accomplished
Effective and ongoing communication with clients during the initial stages of an engagement to ensure successful enrollment into one of the Farber offerings
When applicable, prepare all necessary regulatory documents required to file either the bankruptcy or proposal
Arranging final meetings with clients to sign all required documents which are forwarded to the centralized Farber Administration team and work with them to resolve any outstanding issues
Cultivating relationships with external referrals and lead sources and managing and liaising with these relationships
Handling communication of significant issues with clients
Attending training, team meetings, and Farber events as required
Developing a positive perception of the Farber brand in the market

Requirements:

Proven willingness to develop and grow a practice area with the support of firm management
Enrollment in the Trustee’s program, or desire and willingness to enroll in the program, would be an asset but is not a requirement
Completion of, or willingness to enroll in, the Insolvency Administrator’s Course would be an asset
Consumer insolvency practice experience is considered an asset but is not a requirement
Excellent listening, selling and closing skills in the context of our highly professional and ethical standards
Demonstrated track record in achieving sales quotas and results oriented attitude
Strong interpersonal and negotiations skills
Proficiency in personal one-on–one marketing
experience in building trust and maintaining long term referral relationships
High personal standards of integrity, honesty, empathy and trustworthiness
Co-operative team player with an unwavering focus on customer service
Well organized and detail-oriented so that the paperwork flowing from a successful sale can be effectively dealt with by our back-office infrastructure
Assertive, confident, enthusiastic, and a passion for sales, with an entrepreneurial spirit
Assume personal ownership and responsibility for your work and actions
Ability to work independently to meet objectives, goals and timelines
Excellent time management skills to ensure clients’ needs are being actively heard and met

Nice to have:

Enrollment in the Trustee’s program
Completion of the Insolvency Administrator’s Course
Consumer insolvency practice experience

What we offer:

Remote work model
Flexible work arrangements
Vacation and wellness days
Extended health and dental coverage, plus virtual doctor services
Employee Assistance Program and mental health resources
Company-matching retirement savings plan
Financial support for professional development
Annual company events
Exclusive access to perks and discounts

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Debt Solutions Manager