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Debt Solutions Administrator

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FARBER

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Location:
Canada

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

42000.00 - 47000.00 CAD / Year
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Job Description:

The Debt Solutions Administrator will provide exceptional service to our clients while supporting our team of Licensed Insolvency Trustees and Debt Solutions Managers with other administrative tasks.

Job Responsibility:

  • Accurate file input of pertinent information into Ascend, Microsoft Dynamics and other software
  • Working independently on a variety of files assigned by Debt Solution Managers and/or Regional Practice Leader
  • Verifying files for accuracy and completeness on the application and supportive documentation
  • Developing and organizing a plan including contact points with the client, gathering documents, and following up to get each file from its current status to the next stage in the process
  • Communicating promptly and as planned with the prospective client to acquire outstanding items that will enhance the client’s experience in preparation to sign with the Debt Solution Manager
  • Providing clarity and guidance on insolvency and explaining next steps to the prospective clients
  • Efficiently organizing and uploading documentation to an internal database
  • Collaborating with other teams to prepare file for input
  • Liaison with admin and banking teams regarding outstanding issue on files
  • Establishing and nurturing good working relationship with a team of 4-5 Debt Solution Managers across Canada
  • Other duties as may be required

Requirements:

  • Post-secondary education or related equivalent experience
  • 3 years’ experience in an administrative or clerical role
  • Previous experience in the consumer insolvency experience is highly desirable
  • Natural ability to recognize and speak to the client’s emotional state
  • Excellent verbal and written communication skills to effectively connect with clients and other stakeholders
  • Strong attention to detail and the ability to multitask in a fast-paced environment
  • Excellent organization and time management skills
  • High computer literacy with Microsoft Office and the ability to learn new programs
  • Great interpersonal skills to deal with team members, staff, and clients
  • A team player who can also work independently and take ownership of their workload
  • Experience with Microsoft Dynamics CRM would be an asset

Nice to have:

  • Previous experience in the consumer insolvency experience is highly desirable
  • Experience with Microsoft Dynamics CRM would be an asset
What we offer:
  • Flexible work arrangements
  • Generous vacation- wellness days and birthday off
  • Extended health and dental coverage, plus virtual doctor services
  • Employee Assistance Program and mental health resources
  • Company-matching retirement savings plan
  • Financial support for professional development
  • Annual company events
  • Exclusive access to perks and discounts

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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