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Are you a pro-active Accounts Receivable professional who actually enjoys the challenge of debt recovery? We are seeking a Debt Recovery Officer to join a prominent local council finance team. While you’ll be sitting within the finance team, this isn't a 'data entry' role. Your primary mission is to hit the phones, and bring in outstanding monies across all Council departments from rates and animal registrations to commercial permits and infringements.
Job Responsibility:
Proactive Collections: High-volume outbound calling to resolve overdue accounts
Negotiation: Setting up realistic payment plans and hardship arrangements in line with Council policy
End-to-End AR: Accurate receipt of payments and reconciling accounts
Conflict Resolution: Handling difficult conversations with empathy, professionalism, and a focus on resolution
Department Liaison: Working across various Council departments to verify debt details and update records
Requirements:
Extensive AR Experience
The 'Gift of the Gab' (confident on the telephone)
Resilience
Local Government Knowledge (Advantageous)
Secondary School/High School education
Nice to have:
Local Government Knowledge
Experience with systems like TechnologyOne, Pathway, or Civica