Debt Recovery Officer Job at Shropshire Council (Shrewsbury)

Secured Debt Collection Officer

The Secured Debt Collections Officer plays a vital role in the recovery of asset...

Location

Australia , Newcastle

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Excellent communication skills and phone manner
Ability to interact effectively with external customers, internal and external partners
Quick thinking abilities for making timely decisions during conversations
Proactive approach with high energy levels and integrity
Highly developed organizational skills and attention to detail
Strong teamwork skills, with the ability to collaborate within and across teams and functions
Ability to think creatively and problem solve when faced with new challenges
Ability to work independently & self-motivated
Strong time management skills with the ability to deliver quality work in an efficient manner
Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time

Job Responsibility

Conduct research and investigations to locate assets associated with secured debts
Manage delinquent accounts by investigating them and taking appropriate action
Ensure compliance with all relevant laws and regulations
Negotiate repayment plans and set up payment arrangements with customers
Communicate effectively with external customers and internal partners
Handle courageous conversations with customers via phone, making timely and informed decisions
Demonstrate proactive behaviour with high levels of energy and integrity
Maintain highly developed organizational skills and attention to detail
Adapt to evolving priorities and deadlines while managing multiple projects simultaneously
Oversee all aspects of Mercantile operations from job lodgement to asset release, including managing enforcement fees, optimizing asset value through repairs and market research, making decisions on under reserve sales, and handling insurance-related tasks such as claim payouts and replacement vehicles

What we offer

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
Team social events, massages in the office, free coffee and much more

Fulltime

Recovery Officer

At Allianz, we’re proud to be one of the world’s leading insurance and asset man...

Location

Australia , Sydney; Perth; Adelaide; Melbourne

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in claims management within a complex, matrixed general insurance organization
Effective planning, prioritization, and task organization skills to manage competing demands and resources
High attention to detail, ensuring thorough and accurate completion of tasks, with a quick ability to spot errors or inconsistencies in information
Proficiency in technical aspects including systems, software, databases, reporting, and communication tools
Excellent verbal and written communication skills, adept at negotiation, and capable of balancing empathy and compassion with achieving optimal commercial outcomes for AAL

Job Responsibility

Engaging and negotiating successful debt recovery from Third Parties in a respectful manner, ensuring quality service to customers
Exceeding customer expectations with consistent positive experiences that build loyalty
Efficiently determining liability, negotiating debt repayment outcomes, and maximizing financial benefit for AAL
Responding promptly to customer needs, processing recovery claims accurately, and adhering to AAL phone standards
Demonstrating understanding and adherence to Financial Hardship requirements, including dealing with Customers Experiencing Vulnerability

What we offer

Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

Fulltime

Credit Controller

Are you detail-oriented and enjoy working with numbers? Do you strive to keep th...

Location

United Kingdom , Chesterfield

Salary:

15600.00 - 16200.00 GBP / Year

D-Hive Ltd

Expiration Date

Until further notice

Requirements

Experience in credit control or debt recovery
Able to work under pressure and meet tight deadlines
Strong communication skills, both written and verbal
Good attention to detail and a methodical approach to work
Proficiency when using Microsoft (in particular Outlook, Teams and Excel) as well as Finance systems (ideally Business Central)
An ability to work independently and as part of a team
A positive, proactive attitude and a commitment to confidentiality
The ability to visit the Chesterfield office for regular interactions with the Finance team and other colleagues for a minimum of two days per week. Flexibility to attend the office more frequently when requested is necessary
A minimum of 5 GCSE’s at grade C or above (or equivalent) including English and Maths

Job Responsibility

Contact customers to collect outstanding payments by phone, email, and letter
Monitor aged debt reports and take action to recover overdue payments
Work with internal teams and customers to resolve payment queries
Accurately post and allocate receipts in the finance system
Keep clear records of all credit control activity
Help improve our credit control processes
Follow financial regulations and internal policies
Support the finance team with other administrative tasks

What we offer

25 days holiday plus bank holidays each year (pro rata for part time)
8% employer contribution to pension scheme (non-contributory for employee)
Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more
Your Birthday off plus an extra day of leave after 5 and 10 years' service
Life assurance (death in service support scheme) for your beneficiaries
Dress for the day policy and agile working practices (role dependent)
Two CSR days to take per year (volunteering activity)
Access to tax-free childcare and Bike2Work schemes
Special leave for bereavement, compassionate leave & dependent related time off
Learning and development opportunities

Parttime

Central Support Assistant

In this role you will provide invaluable administration support to the whole deb...

Location

United Kingdom , Stratford upon Avon

Salary:

Not provided

Ampa - Legal & Professional Services

Expiration Date

Until further notice

Requirements

Administration Experience advantageous
Experience with IT systems to include Microsoft Word and Excel
the ability to work well in a team and develop good working relationships with colleagues and others
good communication skills with the confidence to liaise openly and clearly with colleagues
the ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
to be able to demonstrate flexibility, initiative and confidence in your own ability

Job Responsibility

Loading New Instructions (Bulk and Individual instructions)
Managing Client & Debtor Payments
Liaising with a bulk letter provider and sending daily batches
Actioning certain debt recovery post
Distribution of enforcement reports
Supplier Invoicing
Generic Reporting
Certain Case Management workflows and activities

What we offer

private medical
27 days holiday plus bank holidays
a bonus day off for your birthday
a culture of trust, empowerment and autonomy over your work
part of a vibrant, forward- thinking team with the support of friendly, approachable partners who encourage and support your career development
hybrid working

Fulltime

Collections Specialist

We are in search of a diligent Collections Specialist to be a part of our team i...

Location

United States , Denton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in the Financial Services industry
Proficiency in Microsoft Office Suite, with a strong emphasis on Microsoft Excel
Strong skills in Keyword Research to aid in the recovery process
Demonstrated ability to negotiate effectively with customers
Proven track record in debt recovery or collections roles
Exceptional verbal and written communication skills
Ability to maintain professionalism and patience in high-stress situations
Strong problem-solving and decision-making skills
Excellent time-management skills with the ability to prioritize tasks
Knowledge of relevant legal requirements and regulations related to debt collection

Job Responsibility

Efficiently handle customer credit applications processing
Safeguard the maintenance of precise customer credit records
Enhance customer relations and provide high-quality service
Increase account volume through effective customer solicitations
Adhere to all company policies and State and Federal lending regulations
Mitigate delinquent debt through suitable telephone collection activities
Ensure all payments and fees are posted to customer accounts in accordance with company policy
Perform data entry of loan application and documents
Facilitate and process credit loan applications
Sign checks for loans, expenses, and money remittances as per the manager's direction

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Billing and Recovery Officer

Join our dynamic team in North Northamptonshire as a Billing and Recovery Office...

Location

United Kingdom , North Northamptonshire

Salary:

24.20 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Experience in billing, debt recovery, or a similar financial role
Must have experience working in a housing association or council
Strong attention to detail and organisational abilities
Proficiency in using financial systems, academy and Microsoft Office tools
Self-motivated with the ability to work independently and as part of a team

Job Responsibility

Issue invoices and monitor payments for council services
Proactively manage and recover outstanding debts
Liaise with customers to resolve billing queries professionally and efficiently
Maintain accurate records and ensure compliance with financial regulations
Support continuous improvement initiatives within the billing and recovery process

Fulltime

Collection Recovery Specialist

Location

United States , Eugene

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong communication and negotiation skills
Proven problem‑solving abilities and sound decision‑making
Exceptional attention to detail and organizational skills
Knowledge of debt collection laws, regulations, and best practices
Ability to remain professional and composed in stressful situations
Customer service mindset with strong relationship‑building skills
Prior experience in debt recovery, collections, repossessions, or skip tracing
Proficiency in Microsoft Office (Word, Excel, Outlook) and web‑based tools
Ability to read and interpret documents and write clear reports and correspondence
Strong math skills (interest, percentages, commissions, etc.)

Job Responsibility

Maintain accurate records of balances, collection activities, payments, contracts, and legal actions
Negotiate payment plans and settlements to recover company assets
Prepare and submit legal documents including summons, complaints, garnishments, default judgments, and satisfactions of judgment
Maintain an up‑to‑date Oregon legal log and ensure all legal processes are completed accurately and on time
Use skip‑tracing techniques to locate customers and recover assets, including complex cases
Monitor bankruptcy accounts and identify opportunities for recovery
Ensure full compliance with state and federal debt collection laws and regulations
Communicate professionally with customers, vendors, legal partners, and internal teams
Analyze account histories, identify errors, and ensure corrections are made
Document all account activity in servicing systems and related software

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Sundry Debt Officer

The Revenues and Benefits Service has a vital role in the billing, collection an...

Location

United Kingdom , Peterborough

Salary:

26403.00 - 28598.00 GBP / Year

Peterborough City Council

Expiration Date

April 07, 2026

Requirements

Competent call handler for internal and external calls
Confident user of different IT systems
Knowledge of MRI One Revs and Bens (Academy) system and Unit 4 is an advantage
Appointment subject to outcome of an Enhanced DBS check
Commitment to safeguarding and promoting the welfare of children and vulnerable adults

Job Responsibility

Undertake debt recovery work across the Sundry Debt and Business Rate Teams
Provide an effective and efficient service for the debt recovery function
Help maximise the collection of income for the Council
Work in accordance with relevant legislation, local policy, strategy and government directive
Work closely with key stakeholders
Help ensure the service is customer focused and provides value for money

What we offer

Generous annual leave starting at 25 days + bank holidays
Sick pay
Local government pension scheme
Access to Employee Benefits Platform with in-store and online discounts
Cycle to Work scheme
Home & Electronics schemes
Buy up to 10 days additional annual leave
Access to car lease scheme
Flexible bank holidays
Make Additional Voluntary Contributions (Shared Cost AVCs) to pension with tax and NI savings

Fulltime

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Debt Recovery Officer

Shropshire Council

Location:
United Kingdom , Shrewsbury

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 05, 2026

Expiration:
April 12, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Debt Recovery Officer

Shropshire Council

Location:United Kingdom , Shrewsbury

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 05, 2026

Expiration:April 12, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Debt Recovery Officer

Secured Debt Collection Officer

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Location:
United Kingdom , Shrewsbury

Category:
Finance

Contract Type:
Not provided

Job Posted:
April 05, 2026

Expiration:
April 12, 2026